Field Service Specialist

Overview

The primary responsibility for this position is to manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of Best-in-Class Customer Service Programs. The role includes preventive maintenance on electrical / mechanical equipment in poultry hatcheries and performing emergency repairs at customer locations as needed. Location preference : Canton, Ohio.

POSITION RESPONSIBILITIES

• Perform scheduled preventive maintenance on all assigned Biodevices.
• Provide electrical / mechanical support and perform emergency repairs as needed.
• Understand and follow electrical schematics.
• Required participation in Territory After Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.
• Manage the Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report all important information within Zoetis Fieldaware System.
• Follow all safety / precautionary procedures.
• Regular communication with supervisor.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

TECHNICAL SKILLS REQUIREMENTS

PHYSICAL POSITION REQUIREMENTS

Full-time Regular Colleague

EEO AND EMPLOYMENT INFORMATION

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other protected classification. Zoetis provides reasonable accommodations for applicants with disabilities upon request. For accommodations, contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com. Zoetis complies with applicable laws governing nondiscrimination in employment and immigration status. All applicants must possess or obtain authorization to work in the US. Zoetis may pursue sponsorship for nonimmigrant status where applicable. Candidacy may be referred by agencies in accordance with policy. For recruitment communications, please use only the Zoetis domain and official Zoetis channels.

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