Program Manager- Service Coordination

Familylinks • Oregon, IL, US

3 days ago

Job type

Permanent

Job description

Overview

If you are a dynamic leader ready to make a significant impact, Familylinks is seeking a Program Manager to join our team, providing strategic leadership and operational oversight to drive excellence in service delivery. In this role, you will collaborate with the SCU Director to implement policies, manage staff, and ensure compliance with regulatory standards. This role will supervise and guide our Supports Coordinators to ensure all staff are compliant with regulations and agency program standards, as well as support coaching of staff, competency development, and maximizing efficiency of teams.

About Familylinks :

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

Benefits

Opportunity for low to no cost medical insurance
Free Dental / Vision Insurance
Generous PTO
Paid Holidays, Clearances, and Training
Employee Recognition Program
Employee Referral Program
Tuition Reimbursement and Eligibility for Student Loan Forgiveness
Optional 403(b) Retirement Plan w / Employer Match

Responsibilities

Provide supervision to Supports Coordinators in the delivery of services.

Ensure program staff complete required training in accordance with regulation, agency and program standards including securing appropriate resources to ensure training and growth of staff occurs.

Approve all staff expenses, timecards and time off requests within a timely fashion (24-hour turnaround).

Responsible for personnel management, performance reviews, competency development, and coaching of staff.

Direct the internal delivery of services to maximize efficiency and the highest standard of practice while ensuring compliance with regulatory and accreditation standards.

Participate in the development of the annual program operating budget and operate programs in accordance with established budget parameters in all areas.

In collaboration with the SCU Director, develop and implement plans to expand program services and locations.

Improve program services through quality improvement strategies, and development of program goals; monitor to ensure established goals are achieved.

Participate in agency after hours and manager of the day on call rotation.

Assist in emergency situations with clients / staff.

Attend all meetings, training and supervision as assigned.

This position has no permanent caseload. May on occasion assist with caseload coverage.

A valid driver's license and access to an automobile for agency business are required.

Proficiency with MS Office, computer / laptop, tablet and cell phone required.

Qualifications

Bachelor\'s Degree in Social Work / Social Sciences with 3 or more years\' supervisory experience with 2 or more years of experience within the program\'s service area; OR a Master\'s Degree in Social Work / Social Sciences and 2 years supervisory experience with 2 or more years of experience in the service area.

Additional desired qualifications include but are not limited to : case management experience, working knowledge of the provision of health care in various settings, and knowledge of community resources and care delivery systems.

Note : Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

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Program Manager • Oregon, IL, US

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