Desktop Support Specialist

2 days ago Be among the first 25 applicants

Contract Length : 6 months to start (potential for extension or conversion)

Pay Rate : $20–$22 / hr (W2)

We are supporting our client in the insurance industry in their search for an experienced and dedicated Level 2 Desktop Support Specialist to join their team in Anoka, MN. This is a fully onsite contract role focused on providing high-quality technical support, where the emphasis is on service excellence and thorough resolution rather than ticket volume.

You'll be part of a small, collaborative IT team but will handle your own day-to-day tasks—providing both remote and in-person support to end users.

Key Responsibilities

• Provide comprehensive technical support and break / fix resolution for Windows 11 systems, hardware, and software.
• Manage and track incidents through ServiceNow.
• Perform system imaging and deployment using Intune.
• Deliver remote assistance via BeyondTrust.
• Handle asset management and hardware inventory.
• Support new hire onboarding, including laptop setup and access configuration.
• Maintain a strong focus on customer satisfaction, prioritizing quality over quantity.

Qualifications

If you're a dependable IT professional who takes pride in delivering thorough, high-quality support, we'd love to connect with you.

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