Global Security Operations Center Shift Lead - Office Headquarters - Hudson Yards

Global Security Operations Center Shift Lead

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to oversee an Office Headquarters in the Hudson Yards Area of Manhattan.

Position Is : Full Time

Work Shifts Available : Morning and Afternoon

Work Days Available : Candidate should be flexible Monday - Sunday

Must exhibit great customer service skills, will be interacting with the general public on a daily basis and interaction with the client and staff

Hourly payrate : $34 - $35 / hour

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition / escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Responsibilities :

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

Qualifications (Must Have) :

Preferred Qualifications (Nice To Have) :

Benefits :