Lab Program Manager

Labs Program Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a visionary and execution-driven Labs Program Manager to lead the end-to-end strategy, planning, and operations of our Americas labs portfolio. The Lab Program Manager plays a crucial role in developing and executing process improvements and program launches for the lab team within the Americas portfolio. They will attend lab project meetings and reviews to identify tasks that can be performed internally and coordinate with the Labs team to ensure smooth execution.

Key Responsibilities

• Lab Space Planning and Design : Collaborate with Lab Leads and other stakeholders to gather requirements and understand the unique needs of each lab space. Manage incoming requests for new lab spaces and lab modifications, ensuring alignment with client needs, industry standards, regulatory requirements, and budget constraints. Oversee the design and layout of lab spaces, considering factors such as workflow, safety, equipment requirements, and future expansion. Partner with architects, engineers, and contractors to ensure that lab designs are translated into functional and efficient spaces.
• Lab Operations and Optimization : Conduct comprehensive audits of existing lab spaces to capture critical data, including space classification, available infrastructure, key contacts, and utilization rates. Analyze audit data to identify opportunities for optimization, such as consolidation of underutilized spaces, reconfiguration of existing labs, or implementation of shared resource models. Develop and maintain a comprehensive lab operations playbook that outlines best practices, standard operating procedures, and safety protocols. Continuously evaluate and update the playbook to incorporate lessons learned, new technologies, and evolving industry standards.
• Data Analysis and Reporting : Develop and maintain lab space utilization reports and dashboards to track key metrics, such as occupancy rates, equipment utilization, and energy consumption. Leverage data insights to inform decision-making, optimize resource allocation, and identify areas for cost savings. Prepare and present regular reports to senior management and other stakeholders on lab space utilization, operational efficiency, and key performance indicators.
• Compliance and Safety : Ensure that all lab spaces are designed, constructed, and operated in compliance with relevant safety regulations, environmental standards, and industry best practices. Stay abreast of changes in regulations and standards and implement necessary updates to lab operations and procedures. Collaborate with safety officers and other relevant personnel to conduct regular safety inspections and risk assessments.
• Continuous Improvement and Innovation : Stay informed about emerging trends, best practices, and innovative technologies in lab design, construction, and operation. Identify and evaluate new technologies and approaches that could enhance lab efficiency, safety, or sustainability. Champion a culture of continuous improvement and innovation within the lab program. Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Prepare and present KPI reports to stakeholders as appropriate to drive effective solutions.