Patient Service Coordinator

Job Description

Job Description

SUMMARY :

The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit. Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification, financial clearance and prior-authorization was completed. If the exam requires clinical documentation, lab results, medical form clearance, and medication cessation, the Patient Service Care verifies that these were completed.

The Patient Service Coordinator coordinate with the technologists, MR / CT specialist and communicate with them any changes in appointment status, any special needs / limitations with the patients and scheduling of certain specialize exams. May also assist with appointment confirmations or other patient communications, contact referring physician’s offices as needed, coordinate the scheduling of a VIP appointment and help with any overflow scheduling calls. May perform other job-related duties as necessary for the efficient operation of SDMI.

Education and Experience

High school diploma or equivalent with 6-month experience as a medical receptionist or related experience and or training or equivalent combination of education and experience along with a strong knowledge of coding.

Knowledge, Skills and Abilities

• Interact with patients’, physicians and other staff to provide accurate, timely and responsive information.
• Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.
• Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff and management.
• Effectively cope with typical job stress.
• Knowledge of Medical terminology, ICD-9 / CPT Coding.
• Basic typing and keyboarding skills with minimum of 30 wpm
• Strong organizational and interpersonal skills (excellent phone etiquette).
• Experience with customer service and multi-line phones.
• Familiarity with computers and other office equipment.
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Knowledge of contracted insurance plans and procedures.
• Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes.
• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
• Skill to pay attention to details and accuracy in completing tasks.
• Responds positively to changes in assignments and priorities.
• Works as an effective team member with co-workers and other personnel.
• Communicates effectively when follow up is needed.
• Able to identify hazardous material in immediate work area.
• Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.
• Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.
• Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
• Demonstrates punctuality by reporting to work on time / satisfactory attendance record that complies with SDMI attendance policy.
• Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.
• Other duties as assigned.