OCM Lead

Organizational Change Management (OCM) Lead

We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and its deliverables to support all aspects of OCM for both IT and Business projects.

As the OCM Lead, you will develop an OCM strategy / approach for business transformation and IT projects for the Customer Care and Aftersales organization. In addition to developing the strategy, the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.

The ideal candidate will have a natural, human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program / project managers, business partners, and key stakeholders. The person in this role should be a continuous learner, staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach, this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.

Key Elements and Focus Areas :

• Creative - Innovative problem solving and making connections internally and externally
• Collaboration Effective partnering and influencing skills up, down, and across the organization including global teams
• Communication Ability to tailor message for audience at various levels of the organization
• Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects
• Learning Agility Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions

What You'll Do : (Responsibilities)

Your Skills & Abilities (Required Qualifications)