EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products.
The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s).
They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution.
You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support.
What your impact will be
- Operate as a frontline, primary support liaison between EIS and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
- Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
- Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and / or issues have been satisfactorily resolved
- Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
- Maximize and maintain current knowledge and awareness of applications and related technologies
- Sound understanding of API and web services technologies and functions
- Email technology troubleshooting
What we are looking for :
- Ability to present Support webinars, both internally to staff as well as to customers via the Web
- Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
- Ability to interpret requirements, and recommend solutions that best address clients' needs
- Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
- Strong ability to multi-task and prioritize work effectively
- Exceptional attention to detail and the ability to grasp concepts quickly
- Other duties as assigned by management.
Software Support Representative
EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products. In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providi...
Technical Support Representative
Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Discuss details of incident with support contacts and verify replication on customer website. Document all support incidents and customer requests in th...
Software Developer
Design software or customize software for use with the aim of optimizing operational efficiency. Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design and develop software systems, following speci...
Technical Support Specialist 4
Endpoint Lifecycle Leader (Technical Support Specialist 4) provides support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles essential to the day-to-day operations of the IS Endpoint Support Services. Proven experience in providing high-qua...
Software-Defined Networking Engineer
Apply here if you are an outstanding software engineer, passionate about networking at any level - from the Linux kernel IP or eBPF and bridge constructs, to overlay SDN networking like OVS and OVN, to router, switch and radio access technologies such as SoNIC, FRR and DENT, all the way up to telco ...
Field Sales Representative
Sales Representatives in the Northwest Minneapolis/St. Outside Sales Representatives educate and inform homeowners on what they're entitled to through storm damage as it relates to roofing, siding and gutter projects protecting their most valued investment at a fraction of retail costs! Make the inc...
Technical Sales Representative (Commercial Laundry)
Washing Systems, LLC (WSI), now part of the Kao family of companies, seeks a highly, self-motivated, Technical Sales Representative (TSR), to join our thriving team. To the Technical Sales Representative, WSI would offer:. Working remotely and on client sites within your assigned territory, the TSR ...
Senior Software Engineer - Go
Reports to: CTO Salary range: $120,000 - $160,000 Interview process (~2 weeks): Recruiter - phone call CTO - video call Leadership team panel | software engineer panel - in person Team lunch possible Decision Key Responsibilities for Our Senior Engineer Position We're looking for a Senior...
Project Software Developer
Following the Database Master Requirements, the Software Specification Requirements, and database model documentation, the software developer will work with existing staff, student project programmers, and UMN systems to configure and integrate the software with the Dictionary’s redesigned website, ...
Desktop Support EUC
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Mai...