Training Coordinator

Job Description

Job Description

The Training Coordinator plays a vital role in ensuring the successful onboarding, development, and continuous education of staff and operators within a government-funded micro transit initiative. This position supports the delivery of safe, efficient, and equitable transportation services by designing and managing training programs tailored to drivers, dispatchers, customer service representatives, and administrative personnel.

Key Responsibilities

• Develop and implement training programs for new hires and existing staff, including safety protocols, customer service, ADA compliance, and technology use (e.g., scheduling apps, GPS systems).
• Coordinate and schedule training sessions across multiple locations and shifts to accommodate operational needs.
• Maintain training records and ensure compliance with federal, state, and local regulations.
• Collaborate with operations managers to identify skill gaps and create targeted learning solutions.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Ensure alignment with grant requirements and government standards for workforce development.
• Support continuous improvement by updating training materials based on policy changes, rider feedback, and service innovations.

Qualifications