Healthcare Operations Manager, New Orleans, LA

Healthcare Operations Manager

At HALO Diagnostics (HALO Dx), we recognize every patient is unique. Our focus is early detection and precision-focused healthcare preventing and conquering the top health diseases that have a geometric impact on patient outcomes. We can provide our patients with specialized care for their needs.

Join us as an Account Operational Executive / Healthcare Operations Manager. This position plays a pivotal role in collaborating with our partner clinical team and training our multi-site Patient Navigators to successfully educate patients on the benefits of genetic testing and early detection.

Responsibilities :

Management : You will manage a team of 10+ nonexempt employees who are navigating patients daily in various locations throughout the southeast area

Champion Patient Care : You will be an advocate for our patients by leading a team of dedicated patient navigators who are the frontline for our patients' care experience in imaging centers across the east coast

Operational Excellence : You will refine site operations to ensure smooth healthcare patient flow and provide exceptional customer service while interfacing with our partner Site Manager.

Invest in People : You will help develop and train your team of patient navigators on best practices to ensure they have the knowledge and skills to excel. You'll also play a key role in launching and ensuring the success of new imaging center partnerships on the east coast

Day to Day : You will monitor attendance and employees' performance and initiate disciplinary procedures when appropriate. You will complete all orientation, expectations and annual evaluations for your team. You will be responsible for signoff on employee time sheets, and coordination of time off with your team. You will act as liaison between the account manager, national training team, and leadership.

Travel : This is a remote position, but must be based in the New Orleans, LA area and must be flexibility in local travel a minimum of 50% of workdays.

Specific skills :

• Experience working in a healthcare facility
• Experience managing nonexempt / hourly employees
• Knowledge of HIPAA laws
• Ability to travel 50% + of the time
• 5+ years of managing in a healthcare facility
• Must have a working knowledge of Microsoft Office, Excel
• Must be flexible

In addition to competitive compensation, we offer a comprehensive benefits package, including stock options in a rapidly expanding health tech company with locations nationwide. Do not miss this incredible opportunity to advance your career with HALO Precision Diagnostics.