Customer Service Representative I - VFH

Customer Service Representative I

Applications accepted from : ALL PERSONS

Job Classification : Customer Service Representative I

Department : Administration and Regulatory Affairs

Division : Regulatory Permitting

Reporting Location : 1002 Washington Ave

Workdays & Hours : M-F, 8 A.M.-5 P.M.

Description of Duties / Essential Functions :

Provides direct customer service by phone, email and in person related to various vehicle for hire permits. Researches, analyzes, and resolves customers' issues and inquiries as related to vehicle for hire. Performs data entry tasks in accordance with Vehicle for Hire Section data entry procedures. Performs general clerical functions including copying, scanning, and filing. Performs other duties as assigned. The candidate should have strong inter-personal skills, be able to articulate departmental policies and have a proven track record in basic administrative skills.

Working Conditions :

Position is physically comfortable with occasional periods of stooping, bending and / or light lifting of materials up to 10 pounds.

Minimum Requirements :

Educational Requirements : Requires a high school diploma or a GED.

Experience Requirements : Six months of administrative or customer service related experience is required. Substitution : An Associate's degree may be substituted for the experience requirement.

Preferences :

Preferences will be given to those applicants with demonstrated experience in customer service; experience processing permits and licenses. Bilingual English / Spanish Must be available to work occasional weekends and evenings.

General Information :

Selection / Skills Tests Required Bilingual Skills Test Spanish (if a bilingual candidate)

Safety Impact Position : NO

Salary Information : Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Application Procedures :

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at : www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting : http : / / agency.governmentjobs.com / houston / default.cfm or call 832-393-6214. If you need special services or accommodations, please call (832-393-6214) TTY 7-1-1. If you need login assistance or technical support, please call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

• Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation / parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http : / / www.houstontx.gov / hr / benefits.html