Customer Service Representative

Company Overview

Brello is a wellness-first brand that makes access to science-backed compounded medications

feel effortless — never clinical or confusing. We connect individuals to licensed providers

through Telegra, with prescriptions fulfilled by trusted 503A pharmacies. Our mission is to

simplify, humanize, and demystify wellness solutions for longevity and weight management, with

an authentic voice that is friendly, empowering, and transparent.

Brello is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Please note, starting December the new Southend Pharmacy address will serve as the designated work location. 4802 North Sam Houston Parkway West, Suite 300, Houston, TX 77086

The tentative start date is December 15, 2025 , though this date may be moved up based on business needs.

Job Summary

The Customer Service Representative will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.

Key Responsibilities

• Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions.
• Respond promptly and professionally to all customer inquiries, medication orders , and requests via phone, email, and digital channels.
• Accurately process customer information, prescriptions , and insurance details to ensure efficient and timely order fulfillment.
• Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services.
• Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance .
• Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team.
• Uphold the highest standards of customer service, patient privacy , and confidentiality at all times.
• Perform other duties as assigned and required to support departmental and organizational goals.

Required Qualifications

Preferred Qualifications

Benefits

Equal Opportunity Employer Statement

Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.