Consumer Loan Processor

Description

JOB SUMMARY : The primary function of the Loan Processor is to ensure the timely and accurate funding of all loans originated by Financial Services Officers while also performing a variety of support duties related to the lending function within the Credit Union.

Responsibilities

• Gather and prepare necessary documents to fund approved loans within set time standards.
• Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations
• Prepare and submit documents for new and existing Visa credit cards
• Prepare, process, and assist with MV1s and UCCs for title and lien perfection.
• Prepare and process deed cancellations, subordinations, and vehicle lien releases.
• Prepare and process loan payoffs.
• Assist members and employees with basic questions regarding lending services.
• Review loans for quality control (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.).
• Prepare loan packets for committee meetings, audits, examinations, or when otherwise requested.
• Prepare and distribute new and paid out loan follow-up correspondence.
• Track and perform monthly reconciliation for Open Lending.
• Upload members' new insurance and cancellation notices to collateral protection insurance vendor.
• Respond to members' requests, problems, and complaints, and / or direct them to the proper person for specific information and assistance.
• Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe.
• Notate all contact and attempts to contact on members' accounts.
• Perform account research for resolution of member questions and / or concerns.
• Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions.
• Establish / maintain interdepartmental relationships to ensure proper account maintenance / resolution.
• Assist Financial Service Officers when needed.
• Assist in all other areas as needed.
• Other duties as required.

Requirements

Education and Experience :

Knowledge And Skills

Physical And Other Job Requirements

Seniority level

Employment type

Job function

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