Loan & Member Services Supervisor

Job Description

Job Description

The Loan & Member Services Supervisor is a key leadership role within Montana Credit Union, responsible for overseeing front-line lending, indirect lending, and member service operations. This position provides direct oversight of loan officers, member service representatives, and support staff, ensuring exceptional member experiences, quality loan growth, and efficient day-to-day operations.

The Supervisor ensures compliance with internal policies, regulatory requirements, and industry best practices while fostering a high-performance, member-focused team. Working closely with other supervisors and senior leadership, this role contributes to Montana Credit Union’s mission, supports member financial well-being, and drives operational excellence.

Guided by MCU’s core values of Innovation, Dedication, Empowerment, and Authenticity, the Supervisor leads with integrity, builds strong relationships with members and staff, and cultivates a culture of accountability, collaboration, and continuous improvement.

Minimum Qualifications (Experience / Education)

• High school diploma or equivalent required; college-level coursework in Business, Finance, or a related field preferred.
• Minimum of 5 years of experience in consumer and indirect lending with demonstrated knowledge of lending policies and deposit services.
• At least 2 years of supervisory or leadership experience in a financial services environment preferred.

Competencies

Knowledge, Skills, and Abilities