Sr. Communications Manager, Hub Delivery, Americas DSP Communications

Amazon Last Mile Delivery Partner Communications Leader

Are you ready to help revolutionize e-commerce delivery through the power of strategic partner communications and automation? We're seeking a creative and marketing-forward leader to join our Americas DSP Communication Team in Amazon's Last Mile space. We are looking for a seasoned Communications expert to drive our partner engagement strategy, automation systems, and messaging effectiveness. This individual will work to support Hub Delivery, a fast-growing delivery service program that teams up with local businesses to bring Amazon packages to their communities. In this pivotal role, you'll be the architect of our active partner journey, crafting sophisticated workflows and compelling communications that enhance partner satisfaction and drive network growth.

Imagine designing a system where every partner interaction is timely, personalized, and impactful. You'll implement behavioral-triggered communications that respond to real-time engagement signals, while crafting clear, compelling content that resonates with our diverse partner network. From operational updates and product launches to performance communications and program changes, you'll be the strategic force behind our partner messaging strategy. Your day-to-day will be a blend of strategic thinking and hands-on execution. You'll dive deep into data, using partner feedback and behavioral analytics to continually refine our approach and enhance engagement. You'll build and maintain cross-channel communication frameworks, giving us a clear picture of partner interaction patterns and areas for improvement. Additionally, you'll write, edit, and manage a wide range of communications strategies and change management plans, ensuring our voice remains consistent and effective across all channels. You'll be a power user of our communications platforms, leveraging Salesforce and Pardot, along with internal tools like the Hub and Amazon Delivery apps to execute sophisticated partner engagement strategies. You'll develop expertise in utilizing these tools to their full potential, creating seamless communication experiences that drive partner success and engagement.

You'll sit on a team of ~15 communicators who support various other parts of Amazon's Last Mile delivery network namely, within the Delivery Service Partner (DSP) program, of which Hub Delivery is intrinsically connected. While you'll wholly own the Hub Delivery communications strategy, you'll benefit from being a part of this team of likeminded communication partners and their center of excellence in processes, tooling, and thought-partnership. The ideal candidate must be a strong communicator with strategic communications and / or marketing communications experience, business acumen, and excellent writing ability. You'll thrive in ambiguity, help strategize on plans, and help program manage them from ideation to execution to keep things on track. Our environment is fast-paced and requires a candidate who isn't afraid to innovate and propose disruptive ideas. This role can be based in Nashville, TN or Bellevue, WA.

Key Job Responsibilities

• Design and implement end-to-end partner communication strategies, including automation workflows and trigger-based communications that respond to partner behavior and needs
• Lead partner-facing content creation across operational updates, product launches, program changes, and performance communications, while maintaining consistent voice and messaging
• Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation
• Leverage existing communications platforms (Salesforce, Pardot, internal tools) to create effective automated partner journeys and engagement flows
• Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach
• Monitor and measure the effectiveness of communications
• Look around corners to identify key moments in time around which to build campaigns that meet Hub Delivery partners where they are in their journey

About The Team

The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. Last Mile partners count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.

Basic Qualifications

Preferred Qualifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.