Medical Receptionist

Medical Receptionist

We are looking for a detail-oriented and customer-focused Medical Receptionist to join our team on a contract basis in Grand Rapids, Michigan. This role is essential in ensuring efficient patient registration and providing exceptional administrative support in a healthcare setting. The position requires professionalism, strong communication skills, and the ability to handle sensitive information with discretion.

Responsibilities :

Greet patients and visitors warmly, creating a welcoming environment.

Accurately gather and input patient demographic, medical, and insurance information.

Verify insurance coverage and eligibility, resolving discrepancies as needed.

Process payments, including copays and deductibles, and provide clear financial explanations to patients.

Schedule and confirm patient appointments, optimizing the schedule for efficiency.

Address patient inquiries and concerns with empathy and professionalism.

Collaborate with clinical and administrative staff to ensure seamless patient care.

Maintain organized records and ensure compliance with data protection regulations.

Assist with general office tasks, such as filing, scanning, and data entry.

Uphold front desk policies and procedures to ensure smooth operations.

Requirements - High school diploma or equivalent; additional education in healthcare administration is a plus.

Previous experience in patient registration, medical billing, or receptionist duties preferred.

Strong interpersonal and communication skills to interact effectively with patients and staff.

Proficiency in using electronic health records and other medical software systems.

Knowledge of medical terminology and insurance procedures.

Exceptional attention to detail and accuracy in handling patient information.

Ability to multitask in a fast-paced environment while maintaining professionalism.

Customer-focused mindset with a commitment to providing excellent service.