Talent.com
Field & Technical Support Technician
Field & Technical Support TechnicianWatts Water Technologies • North Andover, Massachusetts, United States
Field & Technical Support Technician

Field & Technical Support Technician

Watts Water Technologies • North Andover, Massachusetts, United States
30+ days ago
Job type
  • Permanent
Job description

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

The Field & Technical Service Technician is responsible for critical support to the sales representatives and customers to ensure optimum product satisfaction. Under the guidance of the Technical Support Supervisor, you will work a remote working schedule with a minimum of 35% travel.

RESPONSIBILITIES AND DUTIES :

  • Communicate with customers, representatives or service technicians via telephone concerning product and service issues. Troubleshoots all service-related customer issues.
  • Subject matter expert on heat pumps and refrigeration systems. Assist Aftermarket Technical Services group in training and troubleshooting heat pump products.
  • Visit customers as required to provide on-site troubleshooting of product or service problems.
  • Support as needed ongoing development trainings both onsite and external.
  • Be able to provide training to any technician that will be working on equipment. Reps, Contractors, Maintenance and end users. Internal or External.
  • Support creation of all technical service procedures and bulletin documentation.
  • Assist in maintaining Operations and Maintenance manuals.
  • Support development of preventative maintenance procedures.
  • Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
  • Participate on cross-functional, new product and problem-solving teams as necessary.
  • Perform other related duties as assigned.
  • Uphold company interest and products when interacting with reps, contractors and end users
  • Travel with and maintain a company tool kit. Current kit is 80lb

EDUCATION :

  • BA / BS degree (preferred, not required).
  • Previous field experience in the service, repair & troubleshooting of HVAC refrigerant systems, heating and domestic water heating industry required.
  • Knowledge of electrical / electronic systems, communications, controls and hardware.
  • Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus.
  • Knowledge in safety handling and working with high voltage, high pressure, and commercial hydronic systems.
  • QUALIFICATIONS :

  • Must be willing to travel minimum 35%, occasionally with short notice.
  • Minimum of 3 years' experience servicing heat pumps or refrigeration systems
  • Experience with natural refrigerants a plus
  • EPA Section 608 Refrigeration Technician Certification required, Type II or Universal preferred
  • Good communication, interpersonal and problem solving skills
  • Ability to handle heavy call volume when required.
  • Self-starter, takes ownership of process
  • Proficient knowledge of MS Office
  • The expected salary range for this position is$25 - $31hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

    PHYSICAL REQUIREMENTS :

    While performing the duties of this job, the employee is frequently required to sit, crawl, climb, stand and talk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear. The employee will occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT :

  • Office environment, manufacturing floor, construction and mechanical room or roof environments
  • Noise level is minimal with intervals of spikes.
  • Required to wear safety glasses and utilize other safety equipment as required when onsite or in the factory.
  • Watts in it for you :

    Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity / paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs
  • Learn more about our benefit offerings here :
  • How we work :

    At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

    And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

    Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

    Create a job alert for this search

    Field Support Technician • North Andover, Massachusetts, United States

    Related jobs
    IT Support Technician

    IT Support Technician

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for an IT Support Technician to join their Operations team.Key Responsibilities Receive, triage, and analyze IT service requests and incidents, providing onsite and remote su...Show more
    Last updated: 30+ days ago • Promoted
    Executive Support Technician

    Executive Support Technician

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for an Executive Support Tier 3 Technician.Key Responsibilities Provide high-level IT support to executives, addressing complex technical issues across various systems Act a...Show more
    Last updated: 17 days ago • Promoted
    Technician, Field Svc II

    Technician, Field Svc II

    Canon U.S.A., Inc. • Dedham, MA, United States
    Full-time
    Spotting a solution and fixing a problem is a tremendous technical skillset.It requires diligence, determination, and a knack for knowledge. If so, Canon USA, an innovator of technology, solutions, ...Show more
    Last updated: 30+ days ago • Promoted
    Field Technician

    Field Technician

    Cennox • Chelsea, MA, US
    Full-time
    Quick Apply
    EXPERIENCED FIELD TECHNICIANS NEEDED IN CHELSEA, MA Cennox is seeking an enthusiastic Field Technician to join our expanding Field Services division. We are looking for passionate, experienced...Show more
    Last updated: 18 days ago
    Field Service Technician

    Field Service Technician

    Milton CAT • Plaistow, NH, United States
    Full-time
    At Milton Rents, we pride ourselves on being a leader in the heavy equipment rental industry.We're looking for skilled mechanics and technicians who are passionate about their craft and eager to ma...Show more
    Last updated: 30+ days ago • Promoted
    Entry Level Field Technician - NH

    Entry Level Field Technician - NH

    TEKsystems • Manchester, NH, United States
    Full-time
    LOOKING FOR ENTRY LEVEL CANDIDATES INTERESTED IN LOW VOLTAGE STRUCTURED CABLING •.Lead / Foreman experience running telecom projects. Candidates must have experience working in a trade with their hands...Show more
    Last updated: 8 days ago • Promoted
    Desktop Support Technician

    Desktop Support Technician

    eXcell • Lynn, MA, US
    Full-time
    At CompucomStaffing, you're more than just a number.Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is cu...Show more
    Last updated: 5 days ago • Promoted
    Laboratory Support Technician (2 Openings)

    Laboratory Support Technician (2 Openings)

    DivIHN Integration Inc • Bedford, MA, US
    Full-time +1
    DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between tal...Show more
    Last updated: 5 days ago • Promoted
    IT Field Support Technician_Needham

    IT Field Support Technician_Needham

    Gr8ttek, LLC • Needham, MA, US
    Full-time
    Quick Apply
    Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its...Show more
    Last updated: 12 days ago
    Technical Support Specialist I

    Technical Support Specialist I

    Werfen • Bedford, MA, United States
    Full-time
    Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specia...Show more
    Last updated: 1 day ago • Promoted
    Associate Support Technician

    Associate Support Technician

    VirtualVocations • Manchester, New Hampshire, United States
    Full-time
    A company is looking for an Associate Support Technician to provide technical support for internal users.Key Responsibilities Install, configure, maintain, and troubleshoot device and application...Show more
    Last updated: 2 days ago • Promoted
    Field Technician

    Field Technician

    eTeam Inc • Cambridge, Massachusetts, United States
    Full-time
    Quick Apply
    Job title : - Networks - Field Technician.Location : - Cambridge, MA 02142.Here are the datacentres that field tech will be working : . The primary location is EdgeConnex in Billerica, MA.Additionally, we...Show more
    Last updated: 30+ days ago
    Field Technician

    Field Technician

    Granite Telecommunications • Quincy, MA, United States
    Full-time
    Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emp...Show more
    Last updated: 2 days ago • Promoted
    Field Service Technician

    Field Service Technician

    Alfa Laval • Newburyport, MA, US
    Full-time
    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.Together, we're pioneering the solutions of the future and unlocking the full potentia...Show more
    Last updated: 1 day ago • Promoted
    Regional Field Service Technician

    Regional Field Service Technician

    Marvin • Waltham, MA, United States
    Full-time
    Regional Field Service Technician.Ready to Build a Career You're Proud Of?.Join Marvin as a Field Service Technician.Do you have a background in construction or experience as a general contractor? ...Show more
    Last updated: 24 days ago • Promoted
    Associate Software Support Technician

    Associate Software Support Technician

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for an Associate Software Support Technician to provide technical and engineering support to customers and internal teams. Key Responsibilities Respond to incoming customer ti...Show more
    Last updated: 1 day ago • Promoted
    Tech Support Technician (Tier 2)

    Tech Support Technician (Tier 2)

    Exacom, Inc. • Manchester, NH, US
    Full-time
    Job Title : Technical Support Technician (Tier 2).Job / Office Location : Manchester, NH, United States.Essential Duties / Responsibilities. The escalation point for issues being escalated from Tier 1 (re...Show more
    Last updated: 8 days ago • Promoted
    Technical Support Specialist II : Hemostasis (Monday-Friday, 9 : 30 AM - 6 : 00 PM)

    Technical Support Specialist II : Hemostasis (Monday-Friday, 9 : 30 AM - 6 : 00 PM)

    Werfen • Bedford, MA, United States
    Full-time
    Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specia...Show more
    Last updated: 30+ days ago • Promoted
    Field Service Technician

    Field Service Technician

    Ecolab Inc. • Boston, MA, US
    Full-time
    As the industry leader in water technology, we are growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, see...Show more
    Last updated: 30+ days ago • Promoted
    Job Shop & Field Technician

    Job Shop & Field Technician

    NV5 • Portsmouth, NH, US
    Full-time
    NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals : Testing, Inspection & Consulting; Infrastructure;...Show more
    Last updated: 30+ days ago • Promoted