Sr. Customer Service Representative

Sr. Customer Service Representative

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Responsibilities :

• Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
• Ensure that Thermo Fisher's customer satisfaction objectives are met or exceeded.
• Provide high level of customer service to existing and new customer base.
• Interface closely with sales, service, and management to ensure customer satisfaction is maximized.
• Effectively communicate and exchange information among team members.
• Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.
• Responsible for meeting all required department and company training goals and expectations.
• Responsible for answering high volume of customer calls in the divisional call center and the ability to correctly direct callers to the proper company within Thermo Fisher, including other divisions.
• Responsible for answering calls from customers, channel partners, distributors, and sales representatives for all Laboratory Products and accessing several different computer systems to obtain the necessary information to assist customers.
• Process telephone orders placed with verbal P.O. or credit card.
• Must have an understanding of all product lines and the product knowledge to accurately detail our products to customers, distributors, and sales representatives.
• Responsible for communicating (written and verbal) daily with customers (both internal and external), distributors and sales representatives regarding sales channels, product lines, equipment, descriptions, features, terms and conditions, specifications, warranties, freight terms, deliveries, pricing, policies, freight estimates, inside delivery estimates, returns installation and any other requirements to fulfill the conditions of contracts and orders.
• Acts as the liaison between the customer and internal contacts.
• Required to meet defined goals within upper and lower control limits to meet overall department service levels.

Minimum Qualifications :

Preferred Qualifications :

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer. Apply today.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.