Help Desk Analyst 2

Job Description

Job Description :

Independently installs, maintains, configures, upgrades, and administers hardware and / or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
• Interfaces with other platforms from bothhardware and software perspectives.
• Provides informal mentorship opportunities topeers and / or lower-level staff through conversation, observation, or technicaldocumentation.
• Responds verbally and in writing to questionsand concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, activedirectory, GPO settings.
• Travel is required

Requirements

Skill

Required / Desired

Amount

of Experience

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Required

Years

Strong experience supporting Windows 11

Required

Years

Experience with file server management, active directory, GPO settings

Required

Years

Very extensive knowledge with Windows 11, active directory, GPO settings

Required

Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Required

Years

Experience with the Service Now IT service management application.

Required

Years

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years