Service & Warranty Coordinator

Job Description

Job Description

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Service & Warranty Coordinator supports customers and internal teams by managing the intake, tracking, and resolution of service and warranty requests. This development role builds the foundation for a scalable function that creates capacity for other teams and enhances overall customer experience. The ideal candidate demonstrates strong communication, a customer service mindset, and resourcefulness in navigating situations while maintaining accuracy and professionalism.

Essential Duties and Responsibilities :

• Client & Vendor Communication

Serve as the main point of contact for clients regarding service requests, product defects, or warranty claims.

Analyze requests to determine appropriate path of resolution (repair, replace, etc.)

Liaison with Sales, Project Management, and Coordination teams to gather claim details and resolve service needs efficiently.

Develop and maintain standard operating procedures for warranty and service management.

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required