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Customer Service Specialist - HVAC Schedule Coordinator
Customer Service Specialist - HVAC Schedule CoordinatorAll Seasons Inc • Tacoma, WA, US
Customer Service Specialist - HVAC Schedule Coordinator

Customer Service Specialist - HVAC Schedule Coordinator

All Seasons Inc • Tacoma, WA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Service Specialist - HVAC Schedule Coordinator | $25.00 - $32.00 per hour

Position Overview : This role serves as the first point of contact for our valued customers and plays a key role in delivering exceptional customer service.

All Seasons Inc. Tacoma WA,

We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier® products with the most advanced technology. Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC.

Benefits :

  • Medical 75% employer paid
  • IRA with 3% match
  • 80 hours of PTO accrued
  • 6 Paid holidays
  • Company uniform / phone

Job Position : Customer Service Specialist - HVAC Schedule Coordinator

Compensation : $25.00 - $32.00 per hour, depending on experience + Spiffs

Work Hours : 8 : 00am to 5 : 00pm, Monday through Friday, with occasional overtime

What you will be doing :

  • Working in an office and warehouse setting
  • Answering Incoming calls
  • Scheduling annual maintenance calls
  • Scheduling sales appointments
  • Dispatching technicians
  • Date entry for parts ordering and updating customer database information
  • Inventory control & putting away parts shipments
  • Receiving materials and checking serial numbers
  • Supporting field techs by occasionally delivering parts
  • Must be able to climb on ladder
  • Casual work environment, jeans, and closed-toe shoes
  • Qualifications :

  • 3 + years related experience in an office setting of customer service, dispatching, schedule coordinating, or combination of experience and education
  • Stellar customer service skills
  • Data entry, filing, and other general office duties
  • Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
  • CRM Data base experience
  • Strong organizational skills and high attention to detail
  • High school Diploma or equivalent
  • Valid driver's license and insurable driving record
  • Learn more about us : www.wantheat.com

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    Customer Service Coordinator • Tacoma, WA, US

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