OTG is hiring : Instructional Design in New York

Instructional Design Contractor

Location : Remote with travel to airports

Type : Contract, Full-Time ( 40 hours / week)

YOUR NEXT OPPORTUNITY IS NOW BOARDING :

Join OTG as an Instructional Design Contractor and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers, serve millions of travelers each year. By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences.

Position Summary

We are seeking a full-time Instructional Design Contractor to join our team on a project basis in support of major software and operational initiatives across our airport operations. This role is ideal for a highly organized, self-directed learning professional with strong project management skills and the ability to translate complex systems into engaging, user-friendly training experiences.

The contractor will work closely with the Director of Learning & Development and cross-functional stakeholders to design, develop, and implement training content and delivery strategies. The role will also involve on-site facilitation and support at airport locations to ensure effective adoption of new systems and processes.

Key Responsibilities

Create training materials, including e-learning, job aids, instructor-led content, simulations, and quick reference guides tailored to diverse airport-based teams.

Manage the training development lifecycle, timelines, and deliverables across multiple workstreams and locations .

Track milestones, communicate progress, and flag risks or delays to the Director of L&D.

Partner with SMEs, airport leadership, and project teams to ensure training materials are accurate , up to date, and relevant.

Participate in working sessions and feedback loops with frontline users to iterate and improve content.

Travel to airport locations to support live training sessions, conduct train-the-trainer programs, and provide in-person coaching during go-live periods.

Monitor learner engagement and feedback, adapting delivery methods to fit the operational environment.

Qualifications

Bachelor’s degree in Instructional Design, Education, Communication, or related field .

5+ years of experience in instructional design, ideally in a fast-paced, service- oriented or operations-heavy environment.

Experience supporting large-scale systems implementations (e.g., ERP, POS) is strongly preferred.

Strong command of instructional design software (e.g., Articulate 360, Captivate, Adobe Creative Suite, Camtasia).

Experience with LMS platforms and SCORM-compliant content.

Proven ability to manage projects independently, with excellent organization and prioritization skills.

Strong facilitation skills and comfort working with a variety of audiences including frontline staff, managers, and tech nology teams.

Willingness and ability to travel ( approximately 50 -60 %) to airport locations during critical rollout phases.

Flexible, proactive, and comfortable working under the direction of the Director of L&D while collaborating with multiple departments.

Compensation : $50 -$75 per hour

Compensation may differ based on a variety of job-related factors that are specific to each candidate. These factors encompass, but are not limited to, individual skill sets, professional experience, education / training, organizational needs, and market dynamics. Our company is dedicated to offering a fair, equitable, and competitive compensation package that truly reflects the value each individual contributes to the organization

All travel expenses related to project work, including airfare, lodging, and per diem, will be fully reimbursed in accordance with company policy.

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

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