Renewal Account Manager

Renewal Account Manager

The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This individual will directly engage with customers and resellers to maximize renewal value, ensure on-time renewals, and minimize customer churn. The RAM will work closely with the Sales and Customer Success teams to identify expansion through upsells and cross-sells. This position reports directly to the Renewals Director (or Manager) for the region.

Key Responsibilities :

• Portfolio Management : Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
• Revenue Optimization : Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team.
• Risk Mitigation and Churn Reduction : Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates.
• Customer Engagement : Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction.
• Negotiation and Proposal Development : Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
• Operational Excellence : Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices.
• Cross-Functional Collaboration : Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal.
• Product Knowledge : Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers.

Qualifications :

Education :

Salary Range : $60,900 to $74,000 Base

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping :

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special :

Our Benefits :

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.