Talent.com
Senior Account Manager, Northeast Region

Senior Account Manager, Northeast Region

Hazel HealthProvidence, RI, US
1 day ago
Job type
  • Full-time
Job description

Senior Account Manager, Northeast Region

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve. We are building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities. Following the merger of two leading digital mental health organizations, we are combining our strengths to expand access, improve outcomes, and redefine how families experience care.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will :

  • Make an Impact : Work with a team that is increasing equitable access to quality health care experiences for students and their families.
  • Enable Scale : Work with a team that is building and professionalizing a high growth high impact social enterprise.
  • Feel Valued : Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

The Role :

As a Senior Account Manager at Hazel Health, you will be responsible for cultivating, managing, and expanding relationships with K-12 partner school districts within your designated territory. Collaborating closely with the customer success team and other internal stakeholders, you will contribute to regional goals and strategies, ensuring our district partnerships are sustainably scaling to meet student healthcare needs.

In this role, you will establish and maintain strong, strategic partnerships with key decision-makers and stakeholders at all levels within a district. Acting as the chief strategist, you will lead the team in creating a dynamic experience throughout the life cycle of our K-12 partnerships.

Our ideal candidate will have prior experience in K-12 implementation, training and account management support, with a data-driven, goal-oriented approach to achieving account management principles and renewal and growth targets. A proven track record of fostering strong, dynamic relationships is essential.

This Senior Account Manager supports Hazel's district partnership in the Northeast Region.

Location : Remote (This role requires 50+% travel in the field. Candidates based in Northeast Region are preferred)

What You'll Do :

Activate & Manage District Relationships :

  • Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc.) that are critical to account success and develop insight into how decisions are made.
  • Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel's control.
  • Lead strategic conversations focused on the value of Hazel's products and services, opportunities for improved customer service delivery, product adoption and utilization, and expansions / renewals.
  • Develop and Implement Strategies That Drive Partner Success :

  • Develop account strategies to achieve engagement, renewal, expansion, and product adoption targets, aligned with overall customer and Hazel business objectives.
  • Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success.
  • Proactively analyze account performance metrics, product utilization data, and customer feedback and insights to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner.
  • Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services drive adoption, engagement, and measurable district outcomes.
  • Provide on-site support at the district and school level to ensure smooth implementation, foster product engagement, and strengthen relationships with educators and administrators.
  • Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning.
  • Secure Account Renewal :

  • Manage the end-to-end renewal process for the district by creating a clear understanding of district decision-making processes and hierarchy, developing and executing a strategic plan, and negotiating favorable terms that sustain / deliver value for both Hazel and our customers.
  • Maintain Deep Product and Service Knowledge :

  • Stay informed about Hazel Health's products and services to effectively communicate their value to district partners and support utilization and engagement strategies.
  • Be an expert on Hazel's products and services with the ability to deliver effective demonstrations that showcase value and drive adoption with district and school stakeholders.
  • Represent the voice of the customer to Product, Marketing, Clinical, and other core teams to inform the development of new offerings and services, while addressing current needs and pain points.
  • What Excites Us :

  • K-12 Ecosystem Understanding & Relationship Development : You understand the players and hierarchies that exist with K-12 schools and districts, and know how to best leverage that knowledge and relationships to meet team KPIs. Bonus points if you've previously worked in schools or district roles before shifting into account management.
  • Account Management : You have deep, quantifiable experience in successfully managing relationships within large districts in the K-12 market, and understand market positioning to secure buy-in, collaboration, and loyalty from key players.
  • Activation and Engagement Tactics : You know how to translate district partnerships into active, successful usage. You proactively develop engagement plans that drive adoption at both the school and district levels. You can navigate common blockers (like competing priorities or limited capacity) and deftly use data to adapt engagement strategies.
  • Customer Service Mindset : You lead by relating to your stakeholders, be they internal or external; you've developed a strong reputation as a people person, and somebody that folks are excited to work with. You're able to manage complex account health issues with a focus on timely resolution.
  • Renewal Ability / Sales Skillet : You've managed revenue streams in prior organizations and have a track record of securing partnership renewals that result in favorable terms that sustain & deliver value for both an organization and its customers.
  • Minimum Requirements :

  • Prior sales or account management experience within K-12 education or in partnership with K-12 education, at the district level or above.
  • Demonstrated ability to perform against engagement and renewal targets.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficiency with CRM software.
  • Preferred experience :
  • Prior experience within start-up or hyper-growth environments.
  • Prior experience partnering with, or working in, Northeastern region School Districts.
  • Direct prior experience as a school counselor or administrator or district leader.
  • If you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyway.

    Total compensation for this role is market competitive, with a base salary range of $135,000 - $150,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks.

    We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment.

    Create a job alert for this search

    Senior Account Manager • Providence, RI, US

    Related jobs
    • Promoted
    Renewal Account Manager

    Renewal Account Manager

    ForgeRock (Acquired By Ping Identity)Providence, RI, US
    Full-time
    The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territ...Show moreLast updated: 1 day ago
    • Promoted
    Director, Medical Oncology

    Director, Medical Oncology

    Southcoast HealthFairhaven, MA, United States
    Full-time
    Join Southcoast Health, where your future is as promising as the care we provide.Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Commercial Operations

    Director of Commercial Operations

    JushiLakeville, MA, US
    Full-time
    Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc.CSE : JUSH) (OTCQX : JUSHF), we are shaping the future of the cannabis industry,...Show moreLast updated: 30+ days ago
    • Promoted
    Youth Service Director

    Youth Service Director

    The Dream ProgramKingston, RI, US
    Full-time
    Salary : $56,023-64,011 annually.The Rhode Island Youth Service Director is the driving force behind DREAMs mission in the region, serving initially as the sole staff member on the ground while rema...Show moreLast updated: 30+ days ago
    • Promoted
    NetSuite Sales Account Manager - Denver

    NetSuite Sales Account Manager - Denver

    Rhode Island StaffingProvidence, RI, US
    Full-time
    Founded in 1998, Oracle NetSuite was the first cloud company, ushering in the new era of cloud computing.NetSuite's mission is to deliver one system, the suite, that gives leaders a complete view i...Show moreLast updated: 24 days ago
    • Promoted
    Territory Account Manager

    Territory Account Manager

    Massachusetts StaffingSeekonk, MA, US
    Full-time
    Build the Future with Us EquipmentShare is hiring a Territory Account Manager.At EquipmentShare, we are assembling the best team to build something that's never been built before.We are on a missi...Show moreLast updated: 4 days ago
    • Promoted
    Family Medicine Opportunity in Vermont

    Family Medicine Opportunity in Vermont

    AMN HealthcareNewport, US
    Full-time
    Job Description & Requirements.Family Medicine Opportunity in Vermont.StartDate : ASAP Available Shifts : Full time; M-F Pay Rate : $270000. An award-winning community hospital in scenic Vermont is...Show moreLast updated: 26 days ago
    Senior Account Manager - Commercial Lines

    Senior Account Manager - Commercial Lines

    Insurance Office of AmericaWoonsocket, RI, US
    Full-time
    Title : Senior Account Manager - Commercial Lines.Fully Remote | Book Focus : Real Estate.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company poli...Show moreLast updated: 17 days ago
    • Promoted
    RN Director of Outpatient Oncology Centers

    RN Director of Outpatient Oncology Centers

    Cross Country HealthcareFall River, MA, US
    Full-time
    Join our Fall River & Fairhaven, MA team!.RN Director of Outpatient Medical / Oncology Cancer Centers.Pay Range : $170,000-200,000 / yr. Master’s degree in Nursing or related field preferred (B...Show moreLast updated: 2 days ago
    • Promoted
    Associate Director, Housing and Residential Life Business Services

    Associate Director, Housing and Residential Life Business Services

    InsideHigherEdKingston, Rhode Island, United States
    Full-time
    Associate Director, Housing and Residential Life Business Services.Non-Union Non-Classified Staff.Anticipated Salary Hiring Range : $90,000 - $95,000. The search will remain open until the position h...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Principal Account Executive (Southeast Region)

    Principal Account Executive (Southeast Region)

    NY StaffingProvidence, RI, US
    Full-time
    At iCIMS, we are helping our clients to build their winning workforce.Our Account Executive Team has a key role in helping prospects unlock their full potential in their efforts to attract, engage,...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Regional Director, Great Plains Enterprise

    Regional Director, Great Plains Enterprise

    NY StaffingProvidence, RI, US
    Full-time
    Rubrik's sales organization is a united group of elite cross-functional sales professionals that help companies and government entities achieve resilience against cyberattacks, malicious insiders, ...Show moreLast updated: 2 hours ago
    • Promoted
    Associate Director, Student Learning Outcomes Assessment and Accreditation

    Associate Director, Student Learning Outcomes Assessment and Accreditation

    InsideHigherEdKingston, Rhode Island, United States
    Full-time
    Associate Director, Student Learning Outcomes Assessment and Accreditation.Non-Union Non-Classified Staff.Anticipated Hiring Salary Range : $85,000 - $98,500. The University of Rhode Island enrolls a...Show moreLast updated: 30+ days ago
    • Promoted
    Key Account Manager II

    Key Account Manager II

    Advantage SolutionsMansfield, MA, United States
    Full-time
    US-MA-Foxboro | US-MA-Mansfield | US-MA-Quincy | US-MA-Boston.Primary Posting Location : City.Primary Posting Location : State / Province. Primary Posting Location : Postal Code.Primary Posting Locati...Show moreLast updated: 30+ days ago
    • Promoted
    Account Manager

    Account Manager

    Impact Floors of TexasPawtucket, RI, US
    Full-time
    Since opening our doors in 1988,.Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed.This mea...Show moreLast updated: 2 days ago
    • Promoted
    Director - Claim Services

    Director - Claim Services

    Boston Mutual Life Insurance CompanyCanton, MA, US
    Full-time
    All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. Both our words and our behaviors mat...Show moreLast updated: 14 days ago
    • Promoted
    Manager-Warehouse Management

    Manager-Warehouse Management

    Southcoast HealthNew Bedford, MA, United States
    Full-time
    Join Southcoast Health, where your future is as promising as the care we provide.Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Accountant

    Senior Accountant

    NATCO Products CorpWest Warwick, RI, US
    Full-time
    Move into a job designed for you!.Join our team and be a part of the Natco family.As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned hom...Show moreLast updated: 9 days ago