Program Manager, Integrated Demand Center (IDC)

Program Manager

As a Program Manager within the IDC's Program Management Office (PMO), you will serve as the heartbeat of these marketing initiatives, orchestrating cross-functional collaboration and delivery. The ideal candidate will excel at removing ambiguity, creating structured approaches that enable teams to move quickly while maintaining quality standards, and championing meaningful impact over activity metrics. You will be responsible for establishing clear execution frameworks, adapting processes based on team needs, and driving continuous improvement in how the IDC operates. This role requires someone who can effectively balance the need for standardization with flexibility, while consistently driving high-impact outcomes that advance AWS's marketing objectives.

Key job responsibilities :

• An IDP Program Manager is counted on to provide the structure, discipline, and momentum to deliver an Integrated Demand Plan against AWS's goals and objectives.
• The role is the advocate of campaign process and the predictor of hiccups before they happen.
• The IDP Program Manager should be the best dot-connector on the planet, keeping stakeholders regularly in the loop through agile methods and coaching.
• They are responsible for onboarding the team into Agile ways of working, setting up and managing the team's Agile rhyme, identifying and escalating blockers that the team faces, facilitating the Agile Ceremonies, and coaching the team to improve.
• The IDP Program Manager will act as a whole-lifecycle thinker to ensure every angle is covered as efficiently as possible.
• Passion for working with cross-functional teams to deliver results is a must.
• You should be able to demonstrate the ability to work backwards, starting with customers, stakeholders, and any related team owners.
• Utilize agile methodologies to deliver the creation and execution of an IDP.
• Operate as part of an IDP Core Team.
• Lead agile ceremonies and develop consistencies in work prioritization and backlog management.
• Align and manage intake forms, SLAs across channels and orchestrate omnichannel launches.
• Utilize and operate waterfall workbacks in Workfront and collaborative workstream operations within Figma.
• Coordinate inputs to set up workstream kickoffs.
• Coordinate and consolidate content review processes and presentations across multiple stakeholders (only in current state until Content Studio team is stood up).
• Lead and consolidate sprint retrospectives across Core IDP team and analyze for future process efficiencies.
• Identify project risks and implement performance tracking and measurement protocols.

About the team :

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Why AWS :

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences :

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work / Life Balance :

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture :

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth :

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.