Offboard Admin

Job Description

Job Description

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing :

As the Offboard Administrator, you will be seen as the subject expert for Product Link and will act as the company contact for equipment activation, application questions, training, data utilization, and best practices. You will be the primary contact for all our connected assets, internal and external. You will set up user accounts and equipment enrollments, troubleshoot, and provide training when needed.

Primary Responsibilities :

• Manage all Product Link activation requests
• Perform maintenance of equipment and customer accounts in VisionLink
• Provide customer fleet connectivity audits and consultations
• Lead Product Link / Visionlink training for customers, sales reps, and / or technicians

Additional Responsibilities :

Who We Are Looking For :

To be successful in this position you should be able to comprehend and explain basic satellite / cellular communication and GPS technology. Good communication abilities will be essential for maintaining relationships with your customers and technicians. You should possess a sense of urgency and desire to provide superior customer service. The ability to work both with a team and independently is essential to this position as well.

Education / Experience :

Required Qualifications / Skills :

Preferred Qualifications / Skills :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development