Director of Infrastructure

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

GENERAL JOB DESCRIPTION

In-Telecom is expanding its Physical Security division into a standalone business unit with dedicated profit and loss responsibility. The Director of Physical Security & Infrastructure will lead this division across both project and service operations. This individual will be responsible for strategic execution, financial performance, service delivery, and team development in the areas of access control, video surveillance, structured cabling, video conferencing and related infrastructure technologies.

DUTIES & RESPONSIBILITIES

Leadership & Strategy

• Build and lead a high-performing team across field, service, and project operations.
• Define departmental KPIs, structure, and processes for the Physical Security division.
• Act as a strategic advisor to the executive team on physical security technology, operations, and growth opportunities.
• Drive continuous improvement in project delivery and service responsiveness.

Operational Execution

Financial Management

Team Development & Accountability

Client Experience & Growth

PHYSICAL DEMANDS

This position will require lifting, twisting, standing, bending, sitting or crouching at least 90% of the time. Frequent use of a phone and keyboard will be repetitive. The employee will be required to travel from time to time and must be willing to work various shifts to accommodate the needs of company events. The employee must be able to lift and carry items up to 20 pounds.

WORK ENVIRONMENT

The nature of this position will require the employee to work in various elements (Inside, Outside, Sitting, Standing, etc. and in various temperatures)

MINIMUM QUALIFICATIONS

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.