Sr. Level Business Systems Analyst - Houston, TX (Onsite)

Role : Sr. Level Business Systems Analyst

Location : Houston, TX (Onsite)

Duration : Contract To Hire

Client : Chicago Bridge and Iron

USC / GC

15+ exp

Description : The Business Systems Analyst will be responsible for the administration, maintenance, and optimization of business-critical applications. This role involves troubleshooting issues, supporting end-users, managing system updates, and ensuring compliance with security standards. The ideal candidate is a proactive problem-solver with strong technical skills and a customer-focused mindset, capable of bridging the gap between IT and business units.

This position is an Individual Contributor role. The role directly reports to the Business Relationship Manager HR, Sales, Marketing, & HSE and routinely interacts with Global IT, Global Business Leads, Global Functional Leads, and Global Operations.

Responsibilities

• Administer and maintain business applications and other enterprise software systems.
• Monitor application performance, identify bottlenecks, and implement optimizations to ensure high availability and reliability.
• Provide tier-2 / 3 support to end-users, resolving technical issues, and escalating complex problems to vendors or additional IT staff as needed.
• Manage user access, permissions, and security configurations in line with company policies and regulatory requirements (e.g., GDPR, SOX).
• Coordinate and execute application updates, patches, and upgrades, including testing in staging environments to minimize downtime.
• Develop and maintain documentation for application configurations, processes, and troubleshooting guides.
• Conduct user training sessions and create support materials to enhance adoption and efficiency.
• Perform regular audits and backups to ensure data integrity and disaster recovery readiness.
• Stay current with industry trends and emerging technologies to recommend improvements to existing application ecosystems.
• Analyze business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation or enhancement through application features.
• Conduct detailed requirements gathering and systems analysis for new implementations, upgrades, or customizations, translating business needs into technical specifications.
• Assess integration requirements between business applications and third-party systems, designing and testing interfaces to ensure seamless data flow and interoperability.
• Develop and execute test cases for application changes, including updates, customizations, and integrations, to validate functionality, performance, and compatibility before production deployment.
• Evaluate system performance metrics, usage patterns, and user feedback to generate analytical reports and dashboards that inform decision-making.
• Perform root cause analysis on application incidents, errors, and outages, documenting findings and recommending preventive measures to improve system resilience.
• Participate in system architecture reviews and design sessions, evaluating scalability, reliability, and alignment with long-term business objectives.
• Model data flows, user journeys, and process diagrams to support systems analysis and optimization initiatives.
• Collaborate with infrastructure systems administrators to ensure optimal server performance, network connectivity, hardware compatibility, and resource allocation for business applications.
• Work closely with cybersecurity analysts to implement security controls, conduct vulnerability assessments, respond to incidents, and ensure application compliance with cybersecurity policies.
• Partner with database administrators to manage data structures, optimize database queries, perform data migrations, and maintain data integrity across integrated systems.
• Coordinate with other IT professionals, including developers, network engineers, and project managers, on cross-functional initiatives such as system integrations, custom developments, and IT infrastructure projects.

Local Requirements

Qualifications

Skills and Behaviours