Customer Service Specialist

this is not an IT support role

The Customer Solution Specialist is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities.

Primary Responsibilities and Duties

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor recommendations and technical assistance for conveyor belting solutions.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Knowledge and Skill

Competencies

Key Behaviors

Physical Demands