Imaging Service Engineer I - Bay Area, California

Position Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. Our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Our headquarters is in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments. Our Group Purpose is "giving our world more smiles." Visit : https : / / www.fujifilm.com / us / en / about / region / careers

Job Description

Duties and responsibilities

Performs preventative maintenance as directed.

Performs unscheduled maintenance work with the assistance of technical support.

Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.

Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.

Maintains excellent working relations with field personnel, home office personnel, and management.

Maintains timely and effective communications with management to escalate issues and customer concerns. Performs administrative duties including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA / RA work.

Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.

Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Uses escalation processes to resolve customer service delivery issues and conducts root cause analysis that leads to effective problem solving.

Ensures all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.

Must be prepared to work odd hours and overtime hours on occasion and travel as required.

Responsible for maintaining exceptional customer relations.

Responsible for maintenance of assigned tools / test equipment and spare parts.

Responsible to return parts in the required time frame.

Responsible to promote the image and reputation of HCUS internally and externally.

Performs other duties as assigned by the Area Service Manager.

Comply with all applicable U.S. FDA medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.

Minimum one year of previous field service experience.

Knowledge of assigned equipment to provide timely repair and effective maintenance.

Active listening skills and above average customer service skills.

Solid organization and administrative skills; self-starter with ability to maintain paperwork to FDA and company required standards.

Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.

Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).

Valid driver's license and safe driving record.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job :

This position typically works in usual medical, clinical working environments, including sites under construction.

This position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could affect implanted medical devices made of ferrous material.

Standing / Walking : This activity occurs frequently and is prolonged / repetitive.

Sitting : This activity occurs frequently and is prolonged / repetitive, including driving to customer sites and / or flying.

Lifting / Carrying : Weighs 1-60 lbs depending on tools, equipment, and components.

Pushing / Pulling : Occurs rarely; may involve moving equipment up to 1000 lbs with assistance.

Bending : Occurs occasionally and moderately in the lower back.

Reaching : Occurs occasionally above the shoulders and below the shoulder level.

Kneeling / Crawling / Crouching : Occurs occasionally and periodically during wiring and lower panels access.

Climbing : Occasional up to 3 steps of a ladder to access upper panels.

Balancing : Occurs rarely when on ladder.

Twisting : Occurs occasionally in the lower back.

Additional requirements

Must have valid driver's license with a safe driving record.

Must possess good interpersonal skills.

Must be reliable and able to work independently.

Must project a professional image.

Travel

Up to 100% based on business needs. May include overnight and air travel.

Pay range : $32-38.46 / hr

LI-Remote

Note : In the event that COVID-19 vaccine mandates become effective and enforceable, the company will require that the successful candidate be fully vaccinated, absent a legally required exemption. Applicants entering facilities may be required to comply with credentialing requirements, including vaccine requirements. For all positions, vaccination is encouraged and periodic testing and indoor masking may be required absent a legally required exemption.

EEO Information

FUJIFILM is committed to equal opportunities in hiring, promotion, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, or disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application or participating in the selection process, please contact our HR Department at hcushr.department@fujifilm.com or (330) 425-1313.

Job Locations

US-Remote

Posted Date

2 weeks ago

(9 / 17 / 2025 11 : 49 AM)

Requisition ID

2025-35567

Category

Service

Company (Portal Searching)

FUJIFILM Healthcare Americas Corporation

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