ServiceNow Strategic Portfolio Management SPM Product Owner (Grand Rapids)
Robert HalfGrand Rapids, MI, United States20 days ago
Job type
- Full-time
Job descriptionPartner with business stakeholders, architects, developers, and Scrum Masters to gather and translate requirements into actionable deliverables. Conduct product demos and collect feedback for iterative improvements. Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations. Collaborate on technical designs and ensure alignment with ServiceNow best practices. Lead testing efforts, including User Acceptance Testing (UAT), to ensure high-quality deliverables. Minimum 5 years working with the ServiceNow platform, with a focus on Strategic Portfolio Management. ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist SPM Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design Strong knowledge of ServiceNow SPM modules including portfolio, demand, and resource management. Proficiency in Agile methodologies such as Scrum, Kanban, and SDLC. Familiarity with the Common Service Data Model (CSDM) and data analytics / reporting tools. Collaborate with users to understand and translate needs into product requirements. Define and communicate the product vision. Develop and maintain a product roadmap. Oversee all stages of product development, from design to release. Create and manage user stories. Monitor and evaluate progress throughout the product lifecycle. Provide updates to stakeholders and participate in Scrum ceremonies and sprints.
Position is open to Ohio, Michigan, Indiana, Illinois and Kentucky. Candidate must be willing to go to home office in Michigan IF needed for meetings.
Position is a contract to hire position and the client is unable to support sponsorships. Must be US Citizen or Green Card Holder.
Position Overview
We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.
Key Responsibilities
Product Ownership
- Prioritize and manage the product backlog, refining user stories and acceptance criteria.
- Enhance modules related to Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.
- Continuously improve dashboarding and reporting capabilities.
- Lead end-to-end delivery of SPM features from ideation through deployment.
- Maintain accurate documentation of current processes and system configurations.
- Manage testing plans for bi-annual platform upgrades.
Stakeholder Collaboration
Technical Oversight
Qualifications
Experience
Preferred Certifications
Technical Skills
Additional Responsibilities
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Portfolio Management • Grand Rapids, MI, United States
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