Hotel Front Desk Supervisor

Job Description

Job Description

Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.

ESSENTIAL FUNCTIONS :

• Available to cover three weekday swing shifts and two AM weekend shifts.
• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
• Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
• Maximizes room revenue and occupancy levels through suggestive selling.
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
• Operates the applicable franchise terminal and performs designated training and maintenance tasks.
• Monitors in-house computer accuracy to ensure maximum occupancy.
• Examines the day's reservations for correct date, type of room reserved, and any special requests.
• Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
• Complies with all corporate office and applicable franchise policies and procedures.
• Maintains order and cleanliness of the front desk area.
• Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
• Complete all items on checklist prior to completing shift close out.
• Participates in MOD schedule with Front Desk Manager or General Manager are off property.
• Performs other related unrelated tasks as assigned by management.

JOB SPECIFICATIONS : Essential Skills

Educational / Vocational Preparation

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