Lexus Parts Operations Analyst

Lexus Parts Operations Analyst

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

The Lexus Parts Operations Analyst plays a pivotal role in supporting Dealer purchases of Genuine Lexus Parts, which are essential for delivering an exceptional guest experience and adhering to the Lexus Covenant.

This role involves providing parts supply information to Dealers, Field teams, and Parts Distribution Centers, while maintaining strong relationships to meet the needs of Guests, Dealers, and Field.

The Analyst serves as the subject matter expert for parts training through Lexus College and is the primary contact for parts-related inquiries that cannot be resolved by the Parts Dealer Support Group / Parts Research Analyst (PRA).

This individual ensures that all reports and program content align with Lexus's vision, brand voice, and business objectives. Strong verbal and written communication skills to effectively convey information and collaborate with internal and external stakeholders. Proactive follow-up skills to ensure timely resolution of issues and maintain strong working relationships.

What you'll be doing :

• Review and manage Lexus catalog access for Toyota dealers, approving or denying third-party requests.
• Utilize Microsoft Excel for analytical reporting and data interpretation, leveraging advanced functions such as PivotTables, VLOOKUPs, and data modeling to identify trends and support business decisions.
• Design and generate parts reports using PASA, Tableau, and ad-hoc tools to support data-driven decisions.
• Participate in field activities including OE Parts Roundtables, dealer visits, and training sessions.
• Lead parts training development for Parts Managers and Consultants, acting as subject matter expert.
• Create and distribute SPOCs (Service and Parts Operations Communications) to internal teams and dealers.
• Coordinate weekly reporting on parts supply and back-order status for HQ and executive teams.
• Oversee catalog development including Fast-Moving Parts Catalog, Application Charts, and Touch-up Paint Chart.
• Support Lexus programs such as the Cut Key Program and Digital Odometer Program.
• Attend product launch meetings and create communications for new remanufactured parts offerings.
• Manage key-related operations including Tokai Rika key updates, pricing issues, and Dealer Daily uploads.
• Ensure new model parts readiness by researching, ordering, and coordinating availability for Lexus launches.
• Provide dealer support on warranty, returns, shortages, and collaborate with PDCs and vendors on supply issues.

What you bring :

What we'll bring :

Belonging at Toyota :

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.