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Operations & Project Coordinator

Operations & Project Coordinator

TeamLogic ITMiami, FL, US
1 day ago
Job type
  • Full-time
Job description

Operations & Project Coordinator

The Operations & Project Coordinator will serve as the central point of contact for internal teams, clients, and vendors. This role requires strong organizational skills, the ability to prioritize multiple tasks, and a talent for managing both short-term dispatch scheduling and longer-term project timelines. This individual will also manage general administrative functions to ensure the business runs efficiently.

Key Responsibilities

Dispatch Coordination :

  • Schedule and dispatch technicians for onsite and remote service calls.
  • Monitor ticket queues and ensure timely response to client issues.
  • Maintain a centralized calendar for service appointments and resource allocation.
  • Act as the point of contact for clients regarding scheduling updates or changes.

Project Management :

  • Plan, coordinate, and oversee IT projects from initiation through completion.
  • Manage project timelines, budgets, deliverables, and documentation.
  • Communicate project updates to clients and internal stakeholders.
  • Identify risks, resolve issues, and ensure projects are delivered on time and within scope.
  • Office Administration :

  • Manage vendor relationships, purchasing, and inventory tracking.
  • Answer phones, handle client requests, open tickets, etc.
  • Maintain company records and ensure compliance with internal policies.
  • Any other administrative tasks as assigned.
  • Qualifications

    Required :

  • 5+ years of experience in operations, dispatch coordination, project management, or office administration (IT or technology services industry experience preferred).
  • Strong multitasking and time management skills.
  • Excellent communication and customer service skills.
  • Proficiency with business and project management tools (e.g., IT Glue, Autotask, or similar).
  • Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel, etc.)
  • Preferred :

  • Project Management certification (PMP, CAPM, or similar) is a plus.
  • Experience in IT Managed Services or IT Consulting environment.
  • Ability to thrive in a fast-paced, dynamic environment with changing priorities.
  • Work Environment :

  • This role is currently fully remote, with regular virtual meetings and coordination across distributed teams.
  • Future onsite work at company offices or client locations may be required, depending on business needs (travel will be communicated in advance).
  • Compensation & Benefits :

  • Competitive salary based on experience
  • Health, dental, and vision insurance options
  • Paid time off and company holidays
  • Professional development opportunities
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