Operations & Project Coordinator
The Operations & Project Coordinator will serve as the central point of contact for internal teams, clients, and vendors. This role requires strong organizational skills, the ability to prioritize multiple tasks, and a talent for managing both short-term dispatch scheduling and longer-term project timelines. This individual will also manage general administrative functions to ensure the business runs efficiently.
Key Responsibilities
Dispatch Coordination :
- Schedule and dispatch technicians for onsite and remote service calls.
- Monitor ticket queues and ensure timely response to client issues.
- Maintain a centralized calendar for service appointments and resource allocation.
- Act as the point of contact for clients regarding scheduling updates or changes.
Project Management :
Plan, coordinate, and oversee IT projects from initiation through completion.Manage project timelines, budgets, deliverables, and documentation.Communicate project updates to clients and internal stakeholders.Identify risks, resolve issues, and ensure projects are delivered on time and within scope.Office Administration :
Manage vendor relationships, purchasing, and inventory tracking.Answer phones, handle client requests, open tickets, etc.Maintain company records and ensure compliance with internal policies.Any other administrative tasks as assigned.Qualifications
Required :
5+ years of experience in operations, dispatch coordination, project management, or office administration (IT or technology services industry experience preferred).Strong multitasking and time management skills.Excellent communication and customer service skills.Proficiency with business and project management tools (e.g., IT Glue, Autotask, or similar).Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel, etc.)Preferred :
Project Management certification (PMP, CAPM, or similar) is a plus.Experience in IT Managed Services or IT Consulting environment.Ability to thrive in a fast-paced, dynamic environment with changing priorities.Work Environment :
This role is currently fully remote, with regular virtual meetings and coordination across distributed teams.Future onsite work at company offices or client locations may be required, depending on business needs (travel will be communicated in advance).Compensation & Benefits :
Competitive salary based on experienceHealth, dental, and vision insurance optionsPaid time off and company holidaysProfessional development opportunities