Pediatric Audiology Assistant
Job Description
Job Description
Job description
As our Audiology department continues to grow, we are looking to add Audiology Assistants to support our providers and patients in our Atlanta, GA area offices.
As an Audiology Assistant, you will be an integral part of the patient experience by ensuring that schedules are updated, hearing aid orders are tracked, and patient concerns are addressed in a timely manner.
We currently have an opening in our Sandy Springs and Alpharetta locations.
Primary Objective
The Audiology Assistant provides clinical and administrative support to the Audiologist to collaboratively ensure the delivery of high quality, compassionate care to PENTA’s patients.
Essential Functions
- Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system.
- Schedule / reschedule / cancel patient appointments in the EHR system.
- Maintain applicable work queues in the EHR system.
- Manage hearing aid orders, device repairs and manufacturer returns.
- Interact with hearing aid instrument manufacturer / suppliers regarding the status of orders / repairs.
- Maintain stock of office and clinical supplies.
- Assist with form completion, including purchase agreements, returns and repairs.
- Perform checks, troubleshooting and minor repairs to hearing aids, earmolds and other amplification devices under the direction of the Audiologist.
- Clean hearing aids and other amplification devices.
- Assist Audiologist with two-tester audiograms.
- Assist with equipment maintenance and biological checks.
- Ability to meet the physical and mental demands of the position
- The ability to work on-site
- Predictable, reliable, and prompt attendance
Skills and Abilities
- Ability to utilize an Electronic Medical Record system (Epic preferred).
- Ability to use Microsoft Word and Teams.
- Ability to communicate professionally (written and verbal).
- Ability to answer emails and voicemails in a timely manner.
Core Competencies
- Customer Service
- Continuous Learning
- Patient Focus
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