People and Culture Operations SpecialistInfoTrack US • New York, NY, US

People and Culture Operations Specialist

InfoTrack US • New York, NY, US

7 days ago

Job type

Full-time

Job description

Infotrack People And Culture Operations Specialist

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Our People and Culture Operations Specialist plays a pivotal role in optimizing every stage of the employee lifecycle. This role focuses on delivering exceptional internal customer service, providing strong administrative support, and enhancing the overall employee experience.

A true problem-solver, you'll have the chance to roll up your sleeves to research, find answers, streamline processes, and create efficiencies that make a real difference. You would be the team's go-to technology expert, a superuser of our HRIS (Paylocity) and related HR platforms, known for building insightful reports, dashboards, and presentations that impress every audience.

You would also serve as the team's internal "Wiki," maintaining deep expertise across benefits programs, policies, and people-related processes to ensure clarity and consistency across the organization. Simply put, we couldn't do our day to day without you!

This is a hybrid role, based in either our NYC or SF office for 3 days per week.

Internal Customer Service

Provides timely, accurate, and reliable support to employees, managers, and the People and Culture team.
Triages and responds to inquiries regarding HR issues, benefits, policies, programs, and procedures.
Develops resources and tools to promote employee self-service and improve accessibility of information.

Employee Experience

Identifies opportunities for continuous improvement by developing and recommending processes, resources, and workflows that enhance the employee experience, improve retention, and reduce attrition.

Gathers insights on employee opinions and experiences, offering informed recommendations to anticipate needs and address concerns proactively.

Human Resources Information System (HRIS)

Designs, maintains, and optimizes the HRIS to meet organizational data management and reporting needs.

Ensures the accuracy, integrity, and security of employee data within the system.

Builds and maintains standard and ad hoc reports, dashboards, and data analyses to support strategic planning and decision-making.

Follows established procedures for updating, validating, and correcting employee records.

Prepares documentation and training materials for HRIS end users as needed.

Administrative Support

Assists with the preparation and delivery of presentations.

Coordinates and supports ongoing and new People and Culture projects, programs, and initiatives.

Organizes meetings, training sessions, seminars, and workshops, ensuring logistics run smoothly.

Tracks and reports on People and Culture deliverables, sending reminders to ensure timely completion of requirements.

Creates, maintains, and distributes reports and dashboards with relevant analysis and insights.

Conducts research and provides administrative support across assigned functions.

Facilitates benefits administration, including enrollments, changes, and communication between employees and benefit providers.

Maintains and updates People and Culture policies and procedures to ensure compliance and alignment with best practices.

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People Culture Specialist • New York, NY, US