Business Operational Specialist III

Business Operational Specialist III

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values : be bold, team up, deliver value.

Who You Are

Business Operational Analysts provide functional support and advice to the Core Process Owners, Managers and / or Operations Leads on business processes and systems issues in both BAU mode and development of new processes and support to improve client experience. Analysts are execution-driven liaisons between operations and other areas such as Information Technology, Finance, Licensing and Commissions, and other Shared Services. Analysts are responsible for bringing thought leadership to facilitate the flow and execution of ideas between departments.

What You'll Do

• Design and document flows and procedures for finance operations led initiatives.
• Collect data to evaluate operational efficiency of service operations associates and provide continual input and communications to the improvement of operational programs.
• Complete research and provide analysis as needed to support management in decision making.
• Contribute to process of building cost / benefit analysis related to operational efficiency projects.
• Assist with building staffing estimates for new initiatives, projects or processes.
• Participate in special projects to design, provide and evaluate system enhancements, regulatory updates, new product implementations and conversions.
• Maintain or create guidelines that are used to ensure consistent, repeatable processes need to support the overall well-being of the department(s).
• Provide support on finance-related projects, especially as part of broader initiatives to improve client experience.
• Perform testing and analysis for system releases impacting tax and other financial reporting.
• Support onboarding programs, courses, workshops and implementation.
• Build effective working relationships throughout the organization.
• Develop solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications.

What You'll Need

Bonus Points

What's In It For You?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health / dental insurance, parental leave, 401(k), incentive / bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.