Front Desk Agent (Night Auditor)

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of :
• all hotel features / services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals / departures.
• scheduled daily group activities.
• Loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

Additional Information

What's in it for you :