Program Analyst

Program Analyst

As a CBRE Program Analyst, you will execute basic operational processes for work order management and service partner follow-up. This job is part of the Contract Quality Management job function. They are responsible for managing technology, data integrity, and applications support evaluation, and training of ServiceInsight (SI7) platforms.

What You'll Do :

• Lead the implementation and optimization of CMMS technology, ensuring data accuracy and providing hands-on support, system evaluation, and user training.
• Develop and deliver comprehensive CMMS training programs for vendor partners to ensure consistent system usage and operational excellence.
• Maintain and manage CMMS data integrity, including building setups, asset lifecycle updates, user access, preventive maintenance scheduling, dispatch matrix coordination, vendor records, and attachment of predictive service reports to relevant assets or systems.
• Audit CMMS for consistent and accurate use by all participants. Develop reports to send to appropriate leadership and follow-up on progress.
• Work with the vendor base, solving specific problems as they arise and participates in meetings as required.
• Liaison between CBRE, account, and CMMS software provider. This also includes being the liaison with CBRE-IT.
• Coordinate hardware and software maintenance and upgrades.
• Coordinate all technological and process / procedural changes within the team.
• Support and train users on hardware and software changes for CMMS and any other technical platform for the Account.
• Ensure the integrity of all data input and output.
• Develop and run reports for both internal and external customer metrics.
• Ensure processes are in line with overall CBRE standards and guidelines. Promote standard processes in all customer service functions and ensures corporate policies are followed.
• Participate in all applicable CBRE Global Knowledge Networks (GKN).

What You'll Need :

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values respect, integrity, service, and excellence and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers :

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Program Analyst position is $55,000 annually and the maximum salary for the Program Analyst position is $60,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits : 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. The application window is anticipated to close on 11 / 10 / 2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com.

Equal Employment Opportunity :

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations :

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS :

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.