Delivery Service Supervisor

Job Description

JOB SUMMARY

This is an Operations position responsible for supervising and directing the activities associated with delivery. Responsibilities include but are not limited to, collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance.

RESPONSIBILITIES

• Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
• Supervises labor hours and directs labor activities to stay within budget.
• Recommends work schedules including stop changes, classification changes, customer open / close times, window expectations and provides to the appropriate person for necessary changes.
• Supervises the proper selection utilization of company assets in support of the delivery department.
• Coordinates required repairs with proper departments as necessary.
• Reviews delivery productivity reporting to the appropriate supervisor for review and determination.
• Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes.
• Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (department of transportation), record keeping, performance expectations, and safe work methods, etc.
• Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve any customer or delivery opportunities or issues.
• Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
• Coordinates efforts with Transportation Road Supervisors and with Safety Trainer to insure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and / or behavior modification where required based on a consistent review of performance data metrics.
• Ability to keyboard proficiently.
• Utilize canned reporting.
• Create specific ad hoc reports to identify areas for improvements.
• Proficient in Microsoft Office suite including Excel, Word, PowerPoint as well as numerous variants.

Education

Experience

Professional Skills

Certificates, Licenses, and Registrations

Physical Demands