People Administrator & Office Manager

People Administrator & Office Manager

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns / exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion / apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role

As a People Administrator & Office Manager at Extend, you will be a key partner to our employees in office and involved in the day-to-day people operations of a fast-paced and fun tech company. You will work on a wide array of people matters, including talent management, recruiting, learning and development, payroll and onboarding, as well as office management matters, receiving and distributing mail, maintaining office supplies, food, coordinating meetings, and more!

This role requires someone who enjoys in-person interaction and is proactive, solution-oriented and passionate about creative solutions and impactful employee experiences and client service. Equally important is the ability to stay organized and work cross-functionally across the company while balancing team considerations and business priorities. Experience managing an office and supporting people initiatives is preferred, coupled with business acumen and judgment. If you thrive in a dynamic, fast-paced environment, want to be part of a fun and hardworking team and have a passion for connecting people programs with business success, we'd love to hear from you!

What You'll Be Doing

• Support people functions, including onboarding, recruiting, payroll, reporting, employee relations and other requests as needed from executives.
• Plan, coordinate and execute in-office events, including but not limited to, board meetings, onsite(s) and client visits. This includes full event planning support with hotel and restaurant reservations.
• Plan and execute company-wide wellness events.
• Responsible for all aspects of the companys San Francisco office including :
• Manage overall office budget.
• Cover and coordinate with the front desk, greet guests and handle all communications and logistics related to the office or office events, including creation and tracking of key cards.
• Maintain overall look and feel of the office assuring neat & tidy appearance, including meeting rooms, lobby and kitchen, and monitor recycling / waste management / office cleaning.
• Receive incoming physical and virtual mail, packages and distribute plus prepare shipments via USPS, FedEx or other courier service.
• Oversee and coordinate office calendars, meals, meetings and events, including food catering orders, setup and cleanup.
• Order / maintain office supplies and company swag, food and drinks, room signs, furniture, etc.
• Handle office issues / repairs as they occur with contractors and building management and be local point of contact for all IT and security-related needs.
• Lead any office moves.

What We're Looking For

Estimated Pay Range : $66,000 - $96,000 per year salaried

Life at Extend