Service Coordinator (BAS) (Temp-to-hire)

Job Description

Job Description

About Climatec / Bosch Building Technologies

For over 50 years, Climatec has steadily invested in its people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America (and soon to operate under the unified name Bosch Building Technologies beginning January 2026), Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, HVAC, PLC, and energy efficiency technologies.

about Bosch

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors : Mobility Solutions, Industrial Technology, Consumer Goods, Energy and Building Technologies.

Employment Relationship and Disclaimer :

This position with Climatec LLC, located in Irving, Texas, is offered as a temporary-to-hire role with an initial six (6) month contractual period. Employment with Climatec, LLC is at will which means that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause, and with or without notice.

Nothing in this job description, any related document, or any oral statement shall be constituted as the creation of a contract of employment for any definite period of time or as a guarantee of continued employment. Conversion to a regular, full-time position after the temporary period is not guaranteed and will be dependent upon business needs, individual performance, and is at management discretion.

Level Descriptions :

Level I – Must be able to achieve many objectives of this position. Requires some amount of timely supervision to ensure the proper tasks are being accomplished and that communication is adequate, timely, in the correct manner (i.e. verbal, written, email, etc.)

Level II - Consistently achieves all of the objectives of this position.  This individual also provides mentoring and direct day-to-day supervision to level I positions.

Senior - Highly experienced in the position. Advanced awareness of customer needs and the methods of solving them. Also, a solid understanding of building controls and special systems and the mechanical and electrical systems in buildings. This person is a “go to” source for others and has a thorough awareness of our customer base, our commitments to them, and the skill sets of our employees.

Job Duties & Responsibilities :

• Manages the scheduling of specialists for all service agreements.
• Manages the day to day scheduling for emergency and T&M service projects.
• Receives, verifies for accuracy, and execute orders received for spare parts, enters service work orders and employee time sheets.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation.
• Communicate with internal employees as required to ensure Climatec labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep service management system updated and employ it to achieve maximum productivity.
• Provide support for ongoing service collections, technician scheduling, setting up work orders, and being the front facing customer service representative for both internal and external clients.
• Other duties as assigned.

Skills & Qualifications :

Minimum Qualifications :

Minimum of a high school diploma, GED, or equivalent.

2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field.

2+ years of proficiency in basic computer systems, including but not limited to MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint).

2+ years of experience working with project management software such as Microsoft Project, Monday.com, and / or Asana.

2+ year of experience with external organization communications, high-level internal communications, and strong customer service skills

Strong verbal and written communication skills, with the ability to convey information clearly and concisely.

Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Preferred Qualifications :

2-year associate's degree in business administration / HVAC / Hospitality Management or customer service-related studies preferred.

4+ years of experience as a Service Coordinator or in a similar role, preferably in building controls / building technologies or related field.

4+ years of experience working with project management software such as Microsoft Project, Monday.com, and / or Asana.

Extensive experience with service management systems; Service Trade, ProCore, Corrigo, Coupa or Vendor Café, software experience.

Previous experience in coordinating material orders, scheduling, answering customer requests.

Familiarity with industry-specific (Construction / HVAC) software and tools.

Certification or training in building automation controls, building management systems or related field(s).

Essential Job Functions :

Be able to lift and carry ladders, drawings, personal computers, material, boxes, etc.

Be able to lift up to 50lbs+.

Be able to spend significant time standing and walking throughout offices or job sites.

Be able to climb several flights of stairs or ladders throughout a typical day on a job site.

Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive a company vehicle.

Be physically able to kneel, stoop and crawl.

Employee Benefits :

Medical

Dental

Vision

Flexible Spending Accounts

401K w / company match

Life / AD&D / LTD

Paid Vacation / Sick / Holidays

Employee Assistance Program

Pet Insurance

Additional Information :

Employment Relationship and Disclaimer :

This position with Climatec LLC, located in Irving, Texas, is offered as a temporary-to-hire role with an initial six (6) month contractual period. Employment with Climatec, LLC is at will which means that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause, and with or without notice.

Nothing in this job description, any related document, or any oral statement shall be constituted as the creation of a contract of employment for any definite period of time or as a guarantee of continued employment. Conversion to a regular, full-time position after the temporary period is not guaranteed and will be dependent upon business needs, individual performance, and is at management discretion.

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

California Privacy Notice

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Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.