Hotel General Manager

Job Description

Job Description

Full Job Description

• Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.
• Follow all safety and security guidelines for cash handling, guest relations and hotel personnel.
• Always provide exceptional service to all guests.
• Oversee all operational activities with a positive attitude and sense of teamwork.
• Maintain and improve all hotel standards daily.
• Maintain excellent guest scores and QA scores.
• Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.
• Conduct all hiring, training, and HR processes at the hotel level.
• Work with the sales team to find new sources of business, meet all top accounts and help as needed.
• Work with housekeeping to ensure all cleanliness standards are achieved.
• Work with Maintenance to ensure the building and all the rooms are in working order.
• Develop relationships with vendors with the ability to negotiate pricing.
• Create a positive work environment.

Job Requirements