Job Description
Job Description
Full Job Description
- Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.
- Follow all safety and security guidelines for cash handling, guest relations and hotel personnel.
- Always provide exceptional service to all guests.
- Oversee all operational activities with a positive attitude and sense of teamwork.
- Maintain and improve all hotel standards daily.
- Maintain excellent guest scores and QA scores.
- Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.
- Conduct all hiring, training, and HR processes at the hotel level.
- Work with the sales team to find new sources of business, meet all top accounts and help as needed.
- Work with housekeeping to ensure all cleanliness standards are achieved.
- Work with Maintenance to ensure the building and all the rooms are in working order.
- Develop relationships with vendors with the ability to negotiate pricing.
- Create a positive work environment.
Job Requirements
- Able to work in a fast pace, always changing work environment with a professional and positive attitude.
- Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation.
- Able to multi-task and handle working in different areas of the hotel as needed.
- Excellent Guest Relation skills.
- Excellent ability to train and motivate team members.
- Experience with IHG system is a plus.
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