Director, Client Engagement

Overview

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You\'ll lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience. This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You\'ll also lead all aspects of a matrixed, cross-functional team, delivering timely performance evaluations to both direct and indirect reports. You\'re expected to take ownership and solve intricate challenges, craft client happiness and profitability, collaborate with a large, geographically dispersed, multicultural organization, and partner with clients to define and implement their vision to drive significant business outcomes. The role offers a unique balance of leadership, strategy, and hands-on problem-solving. You will lead efforts to streamline engagement delivery, focus on improving value for clients, act as a trusted advisor, negotiate with key partners to achieve desired business outcomes, and orchestrate solutions across multiple products to meet complex client needs. This role is essential to Epsilon\'s success and directly contributes to the company\'s financial health and reputation.

What You’ll Achieve

• Opportunities for professional development. This opportunity can propel individuals towards leadership roles. You\'ll cultivate talent, provide performance feedback to direct reports and cross-functional teams, and develop the business insight needed to lead all aspects of profitability. You\'ll also have the opportunity to lead in a \"matrixed\" organization, which will hone your skills in influence, collaboration, and strategic leadership.
• You\'ll develop and refine skills in client relationship management, negotiation, financial, business insight, and team leadership. You will become an authority at leading ambiguity, building cross-functional alignment, and handling tough conversations with grace and good judgment. You\'ll also gain experience in contract management and risk identification.

Who You Are

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary : $128,000-$135,000

Actual compensation within the range will be dependent upon, but not limited to the individual\'s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 11 / 11 / 2025.

Additional Information

When You Join Us, We\'ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we\'ve provided marketers from the world\'s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon\'s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

Benefits

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles\’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Seniority level : Not Applicable

Employment type : Full-time

Job function : Business Development and Sales

Industries : Advertising Services

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