Senior Manager, Compliance (Issue Management & Monitoring)

Senior Manager, Compliance (Issue Management & Monitoring)

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2025 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

Flex is seeking an experienced and qualified compliance professional to fill the role of Senior Manager, Compliance Issue Management & Monitoring to help develop and execute Flex's Compliance monitoring capabilities and issue management oversight.

About the Role

Reporting to the Head of Compliance Testing & Monitoring, this role will assess and report on the output of monitoring, mature our issue management oversight and stakeholder engagement, and drive the automation of current manual monitoring efforts. This individual will be responsible for monitoring regulatory attributes through a combination of manual and automated reviews, liaising with product, operations, compliance, and legal teams to ensure timely remediation of open issues, and regularly reporting on these efforts.

This role is available to candidates located in (or open to relocating to) NYC or the San Francisco Bay Area. For NYC Candidates - this role will be hybrid, with on-site expectations of 3 days per week at our New York headquarters. For SF candidates - this role will be remote to start with hybrid expectations in the future. Candidates relocating to SF or the NYC area may be eligible for relocation assistance.

What You Will Do

• Develop and maintain monitoring plan for all applicable federal regulations with consideration for risk assessment, parallel testing reviews, and manual work required
• Partner with data analysts to create automated dashboards based on regulatory attributes to drive efficiency
• Execute manual monitoring and oversee output of dashboards
• Work with business units and cross-functional stakeholders to validate and communicate exceptions identified
• Track resolution of exceptions and escalate unresolved exceptions to findings where appropriate
• Maintain and enhance monthly, quarterly and annual reporting on monitoring results and the state of the monitoring program
• Partner with peers in Legal & Compliance to scale the capabilities of the monitoring program by developing oversight for state regulations, KPIs, and other areas of focus
• Track all issues identified by Compliance, including for areas outside of testing & monitoring, by working with internal and external stakeholders to obtain status, driving and tracking resolution of findings, and assisting with problem-solving to remove roadblocks where required
• Build relationships with Flex stakeholders to promote self-identification of issues and improve synchronization with non-Compliance issue sources
• Prepare monthly and quarterly executive-level reporting on issue management, focusing on identification and resolution strategic themes and trends
• Investigate internal and external opportunities to improve current issue management tooling

Who You Are

Why Join Us

At Flex, you won't just be checking boxes; you'll be building the future of compliant, customer-first financial services. As a Compliance Senior Manager, you'll have a front-row seat to the growth of a company redefining how people pay rent, while helping shape a best-in-class compliance function from the ground up.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY / NJ / CA, the base salary pay range will be $164,000 - $201,000.

We offer many employee benefits. For full time, U.S. based employees we offer : competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited paid time off + 13 company paid holidays, parental leave, Flex Cares Program, and free Flex subscription.

Flex is an equal opportunity workplace and is committed to diversity and inclusion.

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