Business\ / Systems Analyst III

Job Details

Business Systems Analyst / Customer Experience Analyst (Stamford, CT)

We’re seeking a highly collaborative and detail-oriented Business Systems Analyst / Customer Experience Analyst to support initiatives that enhance both customer and agent experiences through AI-driven insights. This is a high-visibility role within a dynamic, cross-functional environment where curiosity, communication, and teamwork are key. The ideal candidate will analyze recorded customer interactions to identify trends, pain points, and opportunities for improvement. They will play a crucial part in training and refining AI models by maintaining accuracy trackers, producing actionable insights, and communicating findings clearly to stakeholders.

Candidates must be local to Stamford, CT or able to commute 5 days onsite.

Must-Have Qualifications

• 3-5 years of professional experience in customer service, customer success, retention, or call center analytics roles
• Proven ability to work collaboratively in a team-oriented environment.
• Exceptional attention to detail and commitment to data accuracy.
• Strong communication skills, both written and verbal, with the ability to present findings clearly.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Highly organized, with strong note-taking and documentation skills.
• Analytical mindset with intellectual curiosity and critical thinking skills.
• Adaptable and comfortable with changing priorities or timelines.
• Open to feedback and dedicated to personal and professional growth.

Nice-to-Have Skills

Key Responsibilities

Approximate breakdown :

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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