Patient Access Specialist - PBM Industry

Patient Access Specialist

Location : Lehi, Utah (Hybrid - Onsite for first 60 days, then up to 4 days remote based on performance)

Pay Rate : $23 / hour

Start Date : 12 / 1

About the Company

Our client is a rapidly growing healthcare technology organization dedicated to improving access to affordable medications and delivering exceptional patient support. They combine innovation with a patient-first approach, ensuring members receive timely assistance and cost-effective solutions for their pharmacy needs. The company fosters a culture of gratitude, collaboration, and professional growth, offering employees opportunities to advance while contributing to meaningful work that impacts lives.

Position Overview

As a Patient Access Specialist, you will serve as an advocate for patients, guiding them through the complexities of obtaining medications efficiently and cost-effectively. This role focuses on delivering world-class customer service through inbound communication channels, ensuring one-call resolution and a seamless experience for members, providers, and pharmacies.

Key Responsibilities

Manage inbound calls and emails to assist patients with enrollment in drug savings programs.

Educate members on pharmacy benefits and medication sourcing options.

Coordinate with members, providers, drug manufacturers, and pharmacies to facilitate program enrollment.

Ensure compliance with PHI and HIPAA standards while handling sensitive information.

Maintain accurate documentation and follow-up on all cases with urgency and empathy.

Meet performance metrics, including quality assurance and service level expectations.

Stay current on organizational processes and policies to ensure compliance and service excellence.

Required Qualifications

High School Diploma or GED required.

2+ years of experience in a healthcare call center environment handling inbound calls.

Strong skills in case coordination, patient service, and insurance verification.

Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.

Excellent communication skills and a patient-centric mindset.

Preferred Skills

Experience with prior authorization, pharmacy coordination, and patient scheduling.

Familiarity with medical reception and patient registration processes.

Workplace Details

Training : 100% onsite for the first 60 days (full attendance required).

Hybrid Option : After onboarding, potential to work remotely up to 4 days per week based on performance.

Benefits & Perks

Competitive pay with opportunities for promotion and increased compensation within 6+ months.

Comprehensive benefits package upon permanent hire, including :

90-95% coverage for health, vision, and dental for employees and families.

Paid life insurance and disability benefits.

3 weeks PTO + 12 paid holidays + sick leave.

401(k) retirement savings program.

Paid parental leave and flexible spending benefits.

Positive, growth-oriented culture with team celebrations, stocked kitchen, and regular recognition events.

Job Type & Location

This is a Contract position based out of Lehi, UT.

Pay and Benefits

The pay range for this position is $20.00 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2025.