Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries. We are proud to specialize in various industries, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we strategically match the best candidates with the right employers, facilitating a seamless transition into exciting roles abroad. We are currently seeking a Nordic Speaking Customer Service Representative for the Transportation sector, specifically focusing on rail and shipping services. In this dynamic position, you will utilize your language skills and customer service expertise to assist clients and enhance their experience. Join our committed team and take the next step toward finding your dream job abroad while contributing to an industry that is pivotal in today's global economy.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Nordic languages.
• Provide accurate information regarding transportation services, schedules, and bookings.
• Assist customers with ticket purchasing and changes to reservations.
• Resolve issues and complaints efficiently while maintaining high customer satisfaction.
• Collaborate with logistics and operations teams to ensure seamless service delivery.
• Document customer interactions and feedback in the CRM system.
• Stay updated on industry trends and regulations affecting transportation services.