Assistant Store Manager (ASM)

Overview

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading the production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Responsibilities

• Develops and executes retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily (floor, as-is, recycle, trash, seasonal back stock) to meet bottom line and sales targets.
• Ensure payroll costs and operating costs are managed within budget.
• Ensure Team Members deliver excellent customer service to donors and customers; de-escalate customer situations and resolve appropriately.
• Maintain clean, well-kept stores that reflect the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission; act as a Goodwill ambassador to the community.
• Lead day-to-day operations of the sales floor and ensure Retail Store Associates and Customer Service Managers are well-trained and fulfilling duties.
• Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Process complex sales transactions, including customer returns; ensure team members operate per company standards and procedures.
• Travel to other Goodwill of the San Francisco Bay locations to assist other stores and attend training; transfer to different stores as needed.
• Collaborate with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development) to achieve business goals and ensure policy compliance.
• Maintain regular, in-person attendance and build a high-performing team.
• Oversee performance management, staffing, compensation, and development of Team Members; support company culture and change management efforts.
• Perform other related duties as assigned.

Key Competencies

Requirements

Minimum Qualifications (Education, Experience, Skills)

Physical Requirements

Reasonable Accommodation

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

What We Offer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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