Assistant Manager, Membership

American Ballet Theatre is one of the most revered dance companies in the world. The organization is based in New York, with tours that reach 45 countries and 300K people in the United States annually, and with community programs that serve over 40K people annually.

American Ballet Theatre represents the apex of performing arts, community, and dance education, with a mission to preserve and expand the worldwide repertoire of ballet by presenting delightful performances, providing the highest quality dance education, and by incorporating programs that augment diversity and inclusion such as the ABT Women's Movement and Project Plie.

The Role

The Assistant Manager is a key part of a six-member team that serves 3,700 members / donors and raises as much as $2 million in membership / annual fund revenue.

The role supports two teams as needed according to seasonal ticketing demands. For the Membership team, key work includes acknowledgement letters, gift processing, and stewardship through customer service.

Additionally, this position will seasonally support the Membership and Donor Relations Manager with ticketing, events, and benefit fulfillment.

Specific Responsibilities

• Provide the highest level of customer service within 24 hours to members via phone, email, and in person at the Membership Table during performance seasons.
• Acquire expertise on membership benefits and event details to communicate clearly and confidently to members and staff.
• Create and send all Dancers Circle and Golden Circle acknowledgment letters and membership cards.
• Manage the Membership mailbox daily and respond within 24 hours.
• Coordinate in-house mailings with the Membership team and possible volunteers.
• Process and record all donations in Raisers' Edge, including but not limited to gifts of all amounts and given on all platforms, registrations and fees, and pledges.

When seasonal ticketing demand increases, a designated staff member will process a portion of donations.)

• Coordinate with team members to ensure that incentive gifts are mailed out.
• Develop expertise as a key database user who can manage constituent records, run queries, export data, run reports, maintain data cleanliness, and serve as back up to Database Manager as necessary.

This includes gift coding and tracking in the database.

• Produce reports as needed for finance and development, specifically a daily report of gifts $500+ and weekly reports of membership progress or acknowledgments sent.
• Manage refunds and special requests; Track and verify incoming Matching Gifts.
• Track and report on benefit fulfillment. Maintain inventory of membership supplies and incentive gifts.
• Coordinate with Special Events and Artistic staff to set up member benefit events : dress rehearsals, private backstage tours, in-studio "Sneak Peaks," Junior Council Assemblesand Young Patrons Evenings, and others as necessary.
• Responsibilities include tracking registrations and logistics, particularly for the ABT Junior Council's annual fundraiser "The Turnout."
• Working with Membership Director, the Assistant Manager will create a staffing schedule for in-season Membership Table.

Essential Skills and Qualifications

• Bachelor's degree and a minimum of 2 years of professional experience in fundraising, events, or customer service
• Must be extremely organized, attentive to detail, able to multi-task, and meet strict deadlines
• Excellent interpersonal, verbal, and written communication skills
• Must work collaboratively and collegially within the Development department and across the organization interdepartmentally
• Experience dealing externally with customers and / or donors
• Proficiency in Microsoft Word, Excel, and Raiser's Edge is required; Tessitura experience is beneficial, but not required.

$45,000 - $50,000 a year